Cannot Raise a Service / Replacement request and cannot contact support.

Discus and support Cannot Raise a Service / Replacement request and cannot contact support. in XBoX on Consoles to solve the problem; When I try to raise a "Device Service & Repair" request for an Xbox elite controller that is less than 2 weeks old. I get the following error:... Discussion in 'XBoX on Consoles' started by StephanKotze, Jul 5, 2022.

  1. StephanKotze
    StephanKotze Guest

    Cannot Raise a Service / Replacement request and cannot contact support.


    When I try to raise a "Device Service & Repair" request for an Xbox elite controller that is less than 2 weeks old. I get the following error:

    TraceID: MZBIlp5WMkqI+pKJ.8.1650

    Something happened. Wait a bit, then try again. If the issue still persists contact us.

    Following the "contact us link eventually leads to a dead end with "Phone calls and chats aren't available for this issue."

    So I cannot raise the request and I cannot speak to support.

    This is actually a ridiculous situation. How does one get in touch with support to either figure out why I cannot complete the request, or order a replacement? Smoke signals?

    :)
     
    StephanKotze, Jul 5, 2022
    #1
  2. gds1972 Win User

    Controller Buttons sticking brand new controller

    Hi M4 Hyena

    You should be able to arrange to get your controller serviced through this
    support page
    , If you have any issues raising the service request through this website please use the
    contact us option and when requested select either the option to Chat with Xbox Support or Request a phone call from support and they should be able to help with raising the service request.
  3. justin2298 Win User

    how to get a replacement xbox one game after receiving a damaged disc

    so the issue got raised to SHANNON from xbox customer support as they are a support specialist manager and they just closed the case with no resolution

    support specialist manager [Mod Removed-Personal Service Number]

    so my service request number [Mod Removed-Personal Service Number] has not been resolved and no help from anyone at MICROSOFT

    i spent hours on the telephone in chat and via email

    background of the case i bought FIFA for 9.99 during a promotion it was delivered by UPS damaged so asked for a replacement got a refund instead now i cannot buy the game i want for this price

    what do i do now.....

    HELP
  4. Zoe S17 Win User

    problem with controller xbox one elite on PC, again.

    Unfortunately we cannot help you here on the forums. Please make sure you have your service request number and try
    Contact Xbox Support where you can request either a callback or to chat with an agent for further assistance.
  5. The Viral Cyrix Win User

    purchased a gift card and can't read the code of card

    Xbox support cannot replace lost or damaged codes. You may need to contact the retailer who maybe able to replace the card for you
  6. xSlickVic Win User

    My new console stays at the "turn on controller" screen

Thema:

Cannot Raise a Service / Replacement request and cannot contact support.

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