Cannot reach xbox live settings on the website, and cannot remove parental controls set...

Discus and support Cannot reach xbox live settings on the website, and cannot remove parental controls set... in XBoX Accessibility to solve the problem; https://support.microsoft.com/en-gb/help/4026796/microsoft-account-change-childs-xbox-privacy-online-safety-settings I get redirected here every time... Discussion in 'XBoX Accessibility' started by v0kan, Dec 7, 2019.

  1. v0kan
    v0kan Guest

    Cannot reach xbox live settings on the website, and cannot remove parental controls set...


    https://support.microsoft.com/en-gb...ge-childs-xbox-privacy-online-safety-settings

    I get redirected here every time I try to reach my xbox live settings, but the link on this page is non-functional. I can reach my microsoft settings, but the parental controls section is empty. However, whenever I try to play a game online, I can't because
    "parental controls are enabled". Has anyone had this issue before? The only way I could get around it was making a new Microsoft account, but I would rather not stay with it because my current account has purchases on it.

    :)
     
    v0kan, Dec 7, 2019
    #1
  2. RafaelMouraB-DB3E4E3 Win User

    Cannot reach xbox live settings on the website, and cannot remove parental controls set over 10 years ago.

  3. v0kan Win User

    Cannot reach xbox live settings on the website, and cannot remove parental controls set over 10 years ago.

    https://i.imgur.com/NGf3EqE.png

    Apparently there is no family group. But I have managed to set this account as the "adult" before.
  4. onyxishere Win User

    Parental controls won't turn off

    Sorry but parental controls are set by the parent when they create an account. If you are under the age of 18 then they cannot be removed and can only be adjusted by the parental account holder.
  5. onyxishere Win User

    Changing my nephews Microsoft account

    Once a birthday is set on the gamertag it cannot be changed. It will have to age normally and the parent account cannot be removed until he reaches 18.

    Perhaps the reason you cannot change the email address associated with the account is because the birth dates do not match.
  6. ngocphi Win User

    Permanent Suspension Inquiry After Apeal has been Upheld

    The parental accoujt cannot be removed without the child being over 18

    And no the age settings cannot be changed
Thema:

Cannot reach xbox live settings on the website, and cannot remove parental controls set...

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