Cannot receive a verification code and multiple linked problems

Discus and support Cannot receive a verification code and multiple linked problems in XBoX Accessibility to solve the problem; Hi Rencently when I tried to connect to my microsoft account i was asked to verify my identity to "secure my account". So writing the email address of... Discussion in 'XBoX Accessibility' started by Esteban Roy, Aug 6, 2022 at 3:22 AM.

  1. Esteban Roy
    Esteban Roy Guest

    Cannot receive a verification code and multiple linked problems


    Hi

    Rencently when I tried to connect to my microsoft account i was asked to verify my identity to "secure my account". So writing the email address of the account and then writing the code i was supposed to receive.

    Here comes the problem. I get no codes. No matter how hard I try. and no phone is linked to my acount so no other option.

    and before anyone asks

    - yes I'm 100% sure its not a typo problem from my part

    - I have whitelisted the mail domains from microsoft

    - I have tried to fill a recovery form and it was declined even tho i know for a fact 90% of the informations i provided are correct

    - I have explored every nook and cranny of the support website with no helpful resource found

    - when trying to reset the password of said account i am still receiving no email

    I would have left this aside and used this new account i created for the sake of this forum as my new main if not for the fact that the locked account has an active game pass subscription and I would get billed every month for a service i cannot access

    If anyone can help me it'd be very welcome

    :)
     
    Esteban Roy, Aug 6, 2022 at 3:22 AM
    #1
  2. JosefLBohorquez Win User

    Cannot receive a verification code and multiple linked problems

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Esteban

    Sorry to hear that, usually when the code doesn't arrive that means that you're not typing correctly the email address.

    If you check the next page (after you put the email) it says something like "if you wrote the email correctly you're going to receive the code"

    If you're more than sure that's the email, in case you're using a VPN, proxy, DNS filtering or similar service. Please disable the ones that you have

    If the above is not applicable to you, please try using a different wifi network or a different device

    Let me know how it goes, I'll be waiting
    Greetings
  3. Mango64HD Win User

    Xbox Live Gold it's gone.

    I have a similiar problem. My code was accepted, but I was unable to use it. It only says: Code was accepted, but I cannot proceed. And I did not receive a verification email.
  4. DerrickJones7 Win User

    Microsoft Support

    I tried that but the problem is that i can not receive verification codes
  5. Spaceman Creg Win User

    My Xbox live account is gone forever! I can't get one!

    Did you link a mobile phone number to your account?

    If so, use that to receive a verification code via text or a call.
  6. Mr Liquidifier Win User

    Not receiving sms verification code

    I have the same problem. I had bought in game items before via mobile. But now its asking for a verification code which was sent to my mobile which i never received. And there is no option to receive the verification code on any email. Its not the mobile
    operators problem too. Please fix it and help me out here
Thema:

Cannot receive a verification code and multiple linked problems

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