cannot reinstall game

Discus and support cannot reinstall game in XBoX Games and Apps to solve the problem; I own Hidden City/Hidden Objects. It crashed on me twice, so I uninstalled it and want to reinstall it. I have tried everything, but it will not... Discussion in 'XBoX Games and Apps' started by KristenMowafy, Sep 9, 2019.

  1. cannot reinstall game


    I own Hidden City/Hidden Objects. It crashed on me twice, so I uninstalled it and want to reinstall it. I have tried everything, but it will not reinstall. Any advice?

    :)
     
    KristenMowafy, Sep 9, 2019
    #1
  2. ThisGameIsSucky Win User

    cannot reinstall game

    Hey, I'm unfamiliar with that game so I did a little bit of searching on the internet about it. I believe I found the right game and the right developer for it. So I found the link to their support website. Hopefully you can send a support ticket through
    their troubleshooting link because if uninstalling and reinstalling it (a classic fix-all-go-to) doesn't work, you may need official help.

    Here it is:

    https://support.g5e.com/hc/en-us
  3. Zero420override Win User

    cannot reinstall game

    You can also reach out to the Xbox Support team from this link Here:Customer Support

    I hope one of these methods helps in solving your issue.

    Keep Calm & Game On!
  4. JPayne9901 Win User

    cannot reinstall game

    hey there, Kristen

    have you tried to hard reset your console?

    Hold Power Button For 10 Seconds Until The Console Has Completely Turned Off!

    see if this resolves your issue if it doesn't please let us know :)
  5. Ligardian Win User

    Cannot reinstall a game (Dauntless).

    My home console setting is still set for my friend I think. I can try to get in touch with my friend to see if that can work.
  6. XBF Brad A Win User

    Cannot reinstall a game (Dauntless).

    Hi Ligardian,

    Thanks for coming to the forums. We recommend first to check the home console setting. Make sure it is still set to your friend. You can also have him try and uninstall and reinstall his profile on the console. You can try to remove the home console and
    then set it back to home. This does not use a switch if you do not switch to another console. So basically go to the home console setting remove home console, wait a minute then set home console again. As dauntless is a free game you should be able to get
    it on your profile with no issues. Some games might be from game pass, and if he lost the subscription you wont be able to access them as they are not owned.

    Thanks,

    Brad
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cannot reinstall game

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