Cannot reset Xbox One password

Discus and support Cannot reset Xbox One password in XBoX Accessibility to solve the problem; Help please! My son has forgotten his password to his Xbox and we do not have the security data to access the reset account. Ive tried a lot of times... Discussion in 'XBoX Accessibility' started by CherylHayes1, Aug 12, 2019.

  1. CherylHayes1
    CherylHayes1 Guest

    Cannot reset Xbox One password


    Help please!

    My son has forgotten his password to his Xbox and we do not have the security data to access the reset account.

    Ive tried a lot of times with the Microsoft reset option but it wont let me and I cannot see what to do next. Currently he cannot use his Xbox

    thanks in advance

    :)
     
    CherylHayes1, Aug 12, 2019
    #1
  2. CherylHayes1 Win User

    Cannot reset Xbox One password

    No luck at all, there must be another way. I am really cross, hes used it since Xmas and it has all of his data.

    im also paying for xbox live and he cant use it.

    can someone please help

    the advice you are goving is not working
  3. XBF Brad A Win User

    Cannot reset Xbox One password

    Hello Cheryl,

    Thanks for the update on the recovery form. The only way to recover an account is with the

    Account Recovery Form
    . You have unlimited tries to complete it. Although you are only able to do it once or twice a day. Some important information to keep note:

    1. Name and birthdate must match or be extremely close.
    2. Passwords you used in past--never leave blank always put something.
    3. When asked if purchased anything say yes then Xbox and subscription.
    4. This will ask for the gamer tag, console ID which on a Xbox one is under settings>system>console info>Xbox live device ID which starts with FD.
    5. Anything dealing with email put N/A
    Hope this helps.

    Brad
  4. CherylHayes1 Win User

    Cannot reset Xbox One password

    Hi

    I don’t have the Xbox linked to this.

    It is for my son Kristian as on my account but I think he set up a different email that we dont have access to.

    i know the email address, the gamer ID, the Xbox SN & Xbox Live ID? Can I reset with this information?
  5. XBF Felixx P Win User

    Cannot reset Xbox One password

    Hello CherylHayes1!

    Thanks for reaching out to Xbox forums support. I'm sorry to hear about the issues that you're experiencing trying to recover your son's account.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to walk you through the steps of trying to recover the account.



    As
    provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more. Good luck!

    Felix

    Xbox forums support
  6. XBF Crystal P Win User

    Cannot reset Xbox One password

    Hey there Cheryl,

    Thanks for reaching out. I understand there is an issue with recovering a Microsoft Account.
    I recommend to try the following troubleshooting article: Recover and reset your lost Microsoft account
    password
    .

    I suggest when you get to the portion "Where should we send the code." Click on I don't have access to any of these, and proceed with the
    Account Recovery Form.

    Try this out and let us know the results.
Thema:

Cannot reset Xbox One password

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