Cannot sign in or recover password

Discus and support Cannot sign in or recover password in XBoX Accessibility to solve the problem; Split from this thread. So what was the actual issue with Microsoft because I have the same problem. And I have waited for a live person to call me... Discussion in 'XBoX Accessibility' started by GarishBell18882, Mar 31, 2019.

  1. Cannot sign in or recover password


    So what was the actual issue with Microsoft because I have the same problem. And I have waited for a live person to call me back and hasn't called yet.

    :)
     
    GarishBell18882, Mar 31, 2019
    #1
  2. XBF Erick C Win User

    Cannot sign in or recover password

    Hey there!

    Sorry to hear you are running into these issues with the console. Have you tried to update the password through a web browser already? I would advise that you take a look at the following support article and attempt to update this using a web browser on
    a mobile device, or on a PC.

    How to change your Microsoft account password

    Give it a try and let us know if it allows you to update the account password and of course if you are able to login after that.
  3. XBF Nestor S Win User

    Cannot sign in or recover password

    Hey there Clown thanks for taking the time to bring this issue to us.

    We apologize for the inconvenience this has caused but rest assured we are here to help, We however need a bit more information in order to not sound repetitive. What troubleshooting steps have been taken? We suggest tying to sign in on the
    Xbox website to narrow down the issue (console or account) Give it a shot and keep us posted so we can get this issue resolved!
  4. XBF George L Win User

    Cannot sign in or recover password

    Thanks for the reply. Just to clarify you have been able to sign in now and get that Auto renewal turned off like you were trying to do? It is always best to check the

    Xbox Live Status
    in case it is an issue with the Xbox Live Services being affected. Let us know with a reply if you're still having trouble.
  5. ChiliCocoaPuff Win User

    Cannot sign in or recover password

    I do not have a computer and was doing everything thru my phone, i ditched trying to use the console long ago. I finally did reach a live person and it was nothing on my end, but Microsoft, they were having issues.
  6. XBF Javier R Win User

    Cannot sign in or recover password

    Hello there,

    We understand that you're experiencing an issue concerning an inability to sign into your Microsoft account.

    If you are still awaiting a callback, we would just like to recommend some troubleshooting steps to attempt assisting with this issue.

    We recommend attempting a power cycle on the console.

    If the problem persists, try doing a
    soft factory reset of the console,
    reset and keep games and apps to help reset the operating system. Please note before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

    Try this out first and let us know the results.
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Cannot sign in or recover password

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