Can't access a purchased game

Discus and support Can't access a purchased game in XBoX Accessibility to solve the problem; My son purchased NBA2K- The account shows that we own it, but he's not able to play with his friends. We also have the Game Pass Ultimate, so that he... Discussion in 'XBoX Accessibility' started by LCooper226, Feb 7, 2020.

  1. LCooper226
    LCooper226 Guest

    Can't access a purchased game


    My son purchased NBA2K- The account shows that we own it, but he's not able to play with his friends. We also have the Game Pass Ultimate, so that he can play live with his friends. He keeps getting a message that "email must be confirmed". I haven't gotten
    any emails to confirm. I think it's going to an old email that has been deleted. How do I go forward to fix this?

    :)
     
    LCooper226, Feb 7, 2020
    #1
  2. AridLizard Win User

    Can't access a purchased game

    if you purchased it on your son's account the confirmation email would be sent to the email address for his account.

    the email address will be the one he uses to log in on his Xbox
  3. XBF Eladio M Win User

    Can't access a purchased game

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to play online in one of the NBA2K titles.

    The message you are receiving is an in-game requirement in order to play online with others. If you are unable to verify or confirm your email, we would have to refer you to
    2K Support as they would be much better equipped to assist you on this matter.

    We here on the Xbox Forums lack the necessary tools to be able to assist you with anything in-game related.

    I'm sorry about any confusion this might have caused.
  4. Smwutches Win User

    Game Share Issues

    You can only access games he actually purchases on his account. You can't access games he's sharing from other people.
  5. SpiffyCorpse Win User

    All my games are now trials!?!?!??

    So if your brother purchased it, not you, that's why you can't access it. You'd only be able to access the game if you purchased it on your account or he shares his Home xbox with you.
  6. ArkhmInmate0801 Win User

    DLC doesn't work and I paid for it WTF

    Same problem. I purchased the season pass, game says the dlc is installed, but I can't access any dlc content in game.
Thema:

Can't access a purchased game

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