Can’t Access Game

Discus and support Can’t Access Game in XBoX Games and Apps to solve the problem; I few years ago I bought Ark Survival Evolved on an old account. Not too long after i bought the game i ended up deleting that account and creating a... Discussion in 'XBoX Games and Apps' started by CoNduXiTyAir, Jul 20, 2019.

  1. CoNduXiTyAir
    CoNduXiTyAir Guest

    Can’t Access Game


    I few years ago I bought Ark Survival Evolved on an old account. Not too long after i bought the game i ended up deleting that account and creating a new one. I have always been able to play the game with no problems but recently i bought a new xbox and
    now it is saying that i do not own the game. Is there anyway for me to play it without paying for the game all over again?

    :)
     
    CoNduXiTyAir, Jul 20, 2019
    #1
  2. SpiralOut46and2 Win User

    Can’t Access Game

    Yes if you completely closed out that account, then everything associated with that account may be lost, including its purchases. It's the same as when an account is permanently banned; all games bought under that account are also gone. I'd suggest trying
    to contact Support again, and hopefully you get someone who is more helpful, but yes it's quite possible that the game was tied to that account and now that it's been closed, you may have lost all purchases made by it as well. Speak to Support again, and
    hopefully you can recover the account and set your new Xbox as its Home and the purchases will be available again. I hope you can get it resolved and get the game back. Good luck!
  3. XBF Eladio M Win User

    Can’t Access Game

    Hey CoNduXiTyAir

    Thank you for taking the time to post this on the Xbox Forums.

    It is as stated above by Xbox Forums Ambassador AridLizard, the console you were originally playing Ark Survival Evolved
    on was set as your
    home Xbox
    .

    The first console that your account logs into on the Xbox One [If you haven't already set-up your Home Xbox elsewhere] will be set-up as the Home Xbox.

    After initiating the
    closure of your account
    , you have 60 days to log back into your account, and if you do not, you will lose the account.

    Microsoft will be unable to assist you further in recovering. Due to this, we will now lock this thread so as to prevent any repetitive answers.

    Thank you for being part of the Xbox Family and we wish you a wonderful day!
  4. AridLizard Win User

    Can’t Access Game

  5. CoNduXiTyAir Win User

    Can’t Access Game

    I closed the account. I already tried xbox support but they weren’t any help.
  6. Buachaill Dona Win User

    Can’t Access Game

    Did you close the account or just delete it from your console? If it's the latter and you remember the details you could try logging into that account. But I think contacting support for their assistance might be your best bet. Here's their link.

    https://support.xbox.com/en-GB/contact-us
Thema:

Can’t Access Game

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