Can’t access games and store

Discus and support Can’t access games and store in XBoX Games and Apps to solve the problem; Recently I changed the email for my xbox account, and now whenever I try to access a game it doesn’t work. It also says I may need to reinstall or buy... Discussion in 'XBoX Games and Apps' started by Finn Q., Oct 25, 2019.

  1. Finn Q.
    Finn Q. Guest

    Can’t access games and store


    Recently I changed the email for my xbox account, and now whenever I try to access a game it doesn’t work. It also says I may need to reinstall or buy the game even though I’ve already bought and installed them. Everything worked before I changed my email
    and I don’t know what to do. I restarted my xbox and the only other solution I’ve heard of is a factory reset which I want to avoid. I would really appreciate an answer as soon as possible.

    :)
     
    Finn Q., Oct 25, 2019
    #1
  2. ������ Win User

    Can’t access games and store

    Same here, i couldn't access anything. I know I have already brought it but
  3. XBF Felixx P Win User

    Can’t access games and store

    (update Via Xbox Support Twitter)

    "We're aware that some users are having trouble launching owned content & our teams are investigating now! We'll update here when we have more info to share."

    Felix

    Xbox forums support

  4. Finn Q. Win User

    Can’t access games and store

    It tells me to sign in with the account that downloaded the games, making me think it has to do with the email.
  5. TwiztedBrickz Win User

    Can’t access games and store

    Same issue here i was gaming fine and everything and about 30 minites ago after an hour break i try to game and it says i need to purchase games i already bought and games included in gamepass
  6. Pres Underwood Win User

    Can’t access games and store

    I'm not sure it has anything to do with your email. I'm experiencing the same problem right now and have made no changes to my account.
Thema:

Can’t access games and store

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