Can’t access my Xbox account

Discus and support Can’t access my Xbox account in XBoX on Mobile to solve the problem; When I try to log into 3rd party apps (such as the one for RDR2) its says there’s an authentication error and: We were unable to sign you in with your... Discussion in 'XBoX on Mobile' started by Shutupman12, Jan 29, 2019.

  1. Shutupman12
    Shutupman12 Guest

    Can’t access my Xbox account


    When I try to log into 3rd party apps (such as the one for RDR2) its says there’s an authentication error and:

    We were unable to sign you in with your Xbox Live account. Please visit xbox.com and sign in to verify/update your Xbox Live account. This error usually indicates that
    your Microsoft account has no Xbox Live Gamertag, or that your account must be updated in some way, such as agreeing to an updated terms of use.

    And when I go to Xbox.com, I can sign into my Microsoft account but when I go to view my Xbox profile it takes me here:

    https://support.microsoft.com/en-gb...ge-childs-xbox-privacy-online-safety-settings

    I haven’t set up any Xbox family or child account stuff either. Just frustrated as I can’t access my account.

    :)
     
    Shutupman12, Jan 29, 2019
    #1
  2. {Parity} Win User

    Can’t access my Xbox account

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
    the console.
  3. SIR Wombat JR Win User

    Can’t access my Xbox account

    Im still having the same issue. If anyone finds an answer that worked please let me know. This will probable come up saying im which is my old gamer tag that I changed to Its BCG over 2 years ago on the same account.
  4. XBF Ruben D Win User

    Can’t access my Xbox account

    Hello,

    Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread.
    We will be more than happy to answer any questions or provide solutions for any issues on your own thread.

    Thank you again for posting on Xbox Forums!
  5. XBF Brad A Win User

    Can’t access my Xbox account

    Hello There,

    Sorry for the issue with viewing your profile. When you get the link your account is usually a child account. You will need a parent account to sign in and change the settings. Remember if you altered your birthdate on Microsoft.com, you are unable to do
    so on Xbox.com so this birthdate will be whatever it was when you created it. If you did in fact use a birthdate that is under 18, then account is considered a child account. If you are not in a family, you will need to add your account to a family then the
    parent change settings.

    1. https://privacy.microsoft.com/xbox-one-privacy-and-online-safety
    2. https://support.xbox.com/xbox-one/security/add-family-member-on-xbox-one
    Hope this helps.

    Thanks,

    Brad
  6. FunMorganista78 Win User

    unable to change privacy and online safety settings

    I have Minecraft on my iPad. When I go to the servers section it tells me I have to enter my Xbox account. So I put it in, then it tells me I can’t access it cause I have to change my privacy and online safety settings. Only problem is i can’t find it.
Thema:

Can’t access my Xbox account

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