Can’t access my Xbox account

Discus and support Can’t access my Xbox account in XBoX on Mobile to solve the problem; When I try to log into 3rd party apps (such as the one for RDR2) its says there’s an authentication error and: We were unable to sign you in with your... Discussion in 'XBoX on Mobile' started by Shutupman12, Jan 29, 2019.

  1. Shutupman12
    Shutupman12 Guest

    Can’t access my Xbox account


    When I try to log into 3rd party apps (such as the one for RDR2) its says there’s an authentication error and:

    We were unable to sign you in with your Xbox Live account. Please visit xbox.com and sign in to verify/update your Xbox Live account. This error usually indicates that
    your Microsoft account has no Xbox Live Gamertag, or that your account must be updated in some way, such as agreeing to an updated terms of use.

    And when I go to Xbox.com, I can sign into my Microsoft account but when I go to view my Xbox profile it takes me here:

    https://support.microsoft.com/en-gb...ge-childs-xbox-privacy-online-safety-settings

    I haven’t set up any Xbox family or child account stuff either. Just frustrated as I can’t access my account.

    :)
     
    Shutupman12, Jan 29, 2019
    #1
  2. {Parity} Win User

    Can’t access my Xbox account

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
    the console.
  3. XBF Brad A Win User

    Can’t access my Xbox account

    Hello There,

    Sorry for the issue with viewing your profile. When you get the link your account is usually a child account. You will need a parent account to sign in and change the settings. Remember if you altered your birthdate on Microsoft.com, you are unable to do
    so on Xbox.com so this birthdate will be whatever it was when you created it. If you did in fact use a birthdate that is under 18, then account is considered a child account. If you are not in a family, you will need to add your account to a family then the
    parent change settings.

    1. https://privacy.microsoft.com/xbox-one-privacy-and-online-safety
    2. https://support.xbox.com/xbox-one/security/add-family-member-on-xbox-one
    Hope this helps.

    Thanks,

    Brad
  4. FunMorganista78 Win User

    unable to change privacy and online safety settings

    I have Minecraft on my iPad. When I go to the servers section it tells me I have to enter my Xbox account. So I put it in, then it tells me I can’t access it cause I have to change my privacy and online safety settings. Only problem is i can’t find it.
  5. TomaToMcNuggets Win User

    Now have only MS Account for Xbox, can I transfer the purchases from the other Xbox accounts to this account?

    To my knowledge you can’t transfer purchases between accounts, although if you can still access your other accounts i’d have they signed into your xbox and set them as you “home xbox” in the personalisation tab of settings.

    That way you can access games or other downloadable content without having to use them or be signed into them should i say.
  6. ssaucyniyaa Win User

    My friend can’t access his account

    He may want to contact support to see if they can assist. 1-800-4my-xbox if he's in the US/Canada or
    http://suppport.xbox.com/contact-us

    You should not post personal information on a public forum.
    Will calling them be a definite resolution to my problem
Thema:

Can’t access my Xbox account

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