Can’t access privacy and safety or family settings

Discus and support Can’t access privacy and safety or family settings in XBoX on Consoles to solve the problem; I tried to call MS but after 1 hour of resetting the xbox twice the issue is not fixed from xbox under settings i cannot load family settings, i want... Discussion in 'XBoX on Consoles' started by Ashley.Bacon, Sep 3, 2019.

  1. Ashley.Bacon
    Ashley.Bacon Guest

    Can’t access privacy and safety or family settings


    I tried to call MS but after 1 hour of resetting the xbox twice the issue is not fixed

    from xbox under settings i cannot load family settings, i want to change my kids permissions. I receive a message saying we were unable to get your family info from xbox live. Been like this for weeks. If i load a new game it asks for permission i always
    set to allow always yet i need to approve every time they play, its like it cant save the settings.

    so ignoring the xbox the same is on microsoft.com

    under xbox settings all settings load but safety and privacy does not, eventually says too many redirects. Tried from a mobile phone internet, home broad band and 3 different laptops so i know its not an issue my end.

    :)
     
    Ashley.Bacon, Sep 3, 2019
    #1
  2. Njal the Blue Win User

    Can’t access privacy and safety or family settings

  3. Ashley.Bacon Win User

    Can’t access privacy and safety or family settings

    Yes adult account is being used, this used to work. I dont think this is an xbox specific issue i think the issue is with my microsoft account as its only the privacy and safety settings that cannot be access - tried from edge, chrome and IE.
  4. ngocphi Win User

    Family Settings / Blocking Online Purchases //

    there is a setting to block online purchases and online access

    support.xbox.com/.../online-safety

    it is in the online safety settings of family settings

    as long as you have him on a child account you will have this option
  5. BeastBadshah Win User

    Purchasing issue on VUDU

  6. Jacyintha Win User

    Strange Parental Controll Issues

    Are you part of a family pack? The primary account holder on family packs can change settings like that.

    The parental controls for this wouldn't be on your console but will be on your online safety or online privacy settings.

    You can access and change those under MY ACCOUNT here on the website or under Settings > Privacy on the console.
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Can’t access privacy and safety or family settings

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