Can’t access Xbox live subscription

Discus and support Can’t access Xbox live subscription in XBoX on Consoles to solve the problem; our Xbox live subscription expires in April 2019 and suddenly this morning it says your account does not have the correct permissions to access Xbox... Discussion in 'XBoX on Consoles' started by TheSportsKid52, Jul 22, 2018.

  1. Can’t access Xbox live subscription


    our Xbox live subscription expires in April 2019 and suddenly this morning it says your account does not have the correct permissions to access Xbox live functionality.

    :)
     
    TheSportsKid52, Jul 22, 2018
    #1
  2. M3tal Daz3
    M3tal Daz3 Guest
    M3tal Daz3, Jul 22, 2018
    #2
  3. OndoyBahista
    OndoyBahista Guest
    GOLD PROBLEMS!!Gold Doesn't work

    http://support.xbox.com/billing/xbox-subscriptions/trial-gold-subscription

    The following limitations and restrictions apply to Xbox Live trial subscriptions from games or console bundles:

    • If you have an existing paid Xbox Live Gold subscription, you can’t redeem Xbox Live Gold trial subscriptions from games or console bundles to extend your subscription period. However, you can redeem the prepaid code once your current paid subscription
      expires.
    • Prepaid codes for Xbox Live Gold trial subscriptions are only available in select games and bundles.
    • You can’t access Games with Gold for the Xbox 360 with this type of Xbox Live Gold trial subscription.
    • You can’t stack prepaid codes for Xbox Live Gold trial subscriptions from games or console bundles. This means that you can’t start another trial period before your current trial period has finished. However, you can purchase a new paid Xbox Live Gold subscription
      and start the subscription at any time during the trial period.
    • If you don’t currently have a paid Xbox Live Gold subscription, there is no limit to the number of times you can use this type of Xbox Live Gold trial subscription.
     
    OndoyBahista, Jul 22, 2018
    #3
  4. Oraclea
    Oraclea Guest

    Can’t access Xbox live subscription

    Hi, I'd first recommend to visit http://account.microsoft.com/services and log in with the account that has the subscription to make sure it shows up there. If the subscription shows, I'd try removing the
    account with gold from the console, then performing a power cycle on the console, then re-adding the account with gold. Note that you'll need to know the email and password associated with the account you're removing/adding, so only try this if you know that
    information.

    For instructions on removing/adding a profile: Add or Remove a Microsoft Account on Xbox One

    For instructions on how to do a power cycle of your console: Restart or Power Cycle Xbox One Console

    If none of that is helpful, I'd recommend contacting Official Xbox Support at the following link: Contact Us | Xbox Support

    Hope that helps!
     
    Oraclea, Jul 22, 2018
    #4
  5. {Parity}
    {Parity} Guest
    Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

    Hope this helps. Good Luck.
     
    {Parity}, Nov 3, 2018
    #5
  6. M3tal Daz3 Win User

    Xbox thinks It's a real computer

  7. OndoyBahista Win User

    GOLD PROBLEMS!!Gold Doesn't work

    http://support.xbox.com/billing/xbox-subscriptions/trial-gold-subscription

    The following limitations and restrictions apply to Xbox Live trial subscriptions from games or console bundles:

    • If you have an existing paid Xbox Live Gold subscription, you can’t redeem Xbox Live Gold trial subscriptions from games or console bundles to extend your subscription period. However, you can redeem the prepaid code once your current paid subscription
      expires.
    • Prepaid codes for Xbox Live Gold trial subscriptions are only available in select games and bundles.
    • You can’t access Games with Gold for the Xbox 360 with this type of Xbox Live Gold trial subscription.
    • You can’t stack prepaid codes for Xbox Live Gold trial subscriptions from games or console bundles. This means that you can’t start another trial period before your current trial period has finished. However, you can purchase a new paid Xbox Live Gold subscription
      and start the subscription at any time during the trial period.
    • If you don’t currently have a paid Xbox Live Gold subscription, there is no limit to the number of times you can use this type of Xbox Live Gold trial subscription.
  8. Oraclea Win User

    Can’t access Xbox live subscription

    Hi, I'd first recommend to visit http://account.microsoft.com/services and log in with the account that has the subscription to make sure it shows up there. If the subscription shows, I'd try removing the
    account with gold from the console, then performing a power cycle on the console, then re-adding the account with gold. Note that you'll need to know the email and password associated with the account you're removing/adding, so only try this if you know that
    information.

    For instructions on removing/adding a profile: https://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

    For instructions on how to do a power cycle of your console: https://support.xbox.com/xbox-one/console/power-cycle-console

    If none of that is helpful, I'd recommend contacting Official Xbox Support at the following link: https://support.xbox.com/contact-us

    Hope that helps!
  9. {Parity} Win User

    Can’t access Xbox live subscription

    Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the console.

    Hope this helps. Good Luck.
  10. TYLERMACCY5 Win User

    Xbox live code

    Hi there.

    If your console included an Xbox Live Gold subscription, it will be on a leaflet inside the box. If a subscription was not included with your bundle, then you will need to purchase an Xbox Live Gold subscription separately, in order to access the Xbox Live
    Gold benefits.

    I hope that helps.

    -Eden0032
    I sorry I have x box live subscription I just need to add it to my Xbox but can’t find the long code no
Thema:

Can’t access Xbox live subscription

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