cant add an account

Discus and support cant add an account in XBoX on Consoles to solve the problem; my brother removed our xbox accounts, we only had two, and as i try to add an account it says i would need to remove an account to add a new one since... Discussion in 'XBoX on Consoles' started by jessicasalinas1, Jul 29, 2019.

  1. cant add an account


    my brother removed our xbox accounts, we only had two, and as i try to add an account it says i would need to remove an account to add a new one since the xbox can only have 32 accounts. so i follow the steps to remove an account it says all accounts are
    removed. therefore i cant add or sign in ANY account.

    :)
     
    jessicasalinas1, Jul 29, 2019
    #1
  2. CrzyMrSnow Win User

    Cant add account?

    I tried that and still saying use the password for this microsoft account, literally just changed the password and wrote it down as I changed it. Idk what is wrong with it
  3. Robby Sayles Win User

    Cant add account?

    Doing a full power cycle or clearing your cache should work.
  4. RoninhoM2906 Win User

    Cant add account?

    This can happen sometimes, clear the cache of your console, it might work
  5. XBF Brad A Win User

    Cant add account?

    Hello Crzy,

    Thanks for coming to the forums with your issue downloading profile. If it keeps asking for the password, something is being entered wrong most likely.

    Power cycle
    the console and then try and add your profile. When you do enter password slowly.

    Hope this helps.

    Brad
  6. Gooni3zGaming Win User

    Cant add account?

    hey there you may have to down load the app on your mobile and sign in on the app first, i find it has more helpful ways to problem solve the issue via mobile app. if you have changed the password or email or user name for the account this can lock you
    out from other consoles and devices until you have verified that the change is correct via email, sms or call. hope this helps
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