Can't Add Money to Child's Account

Discus and support Can't Add Money to Child's Account in XBoX on Consoles to solve the problem; I have attempted to "add money" to my child's account several times over the last week. I keep getting this: Contact us at Microsoft support We’re... Discussion in 'XBoX on Consoles' started by Amy_144, Nov 9, 2021.

  1. Amy_144
    Amy_144 Guest

    Can't Add Money to Child's Account


    I have attempted to "add money" to my child's account several times over the last week. I keep getting this:
    Contact us at Microsoft support

    We’re having trouble processing your payment and we’d like to get it sorted out.

    Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out.

    CULzEicNWESsi6Fy.9.60

    2021/10/08 - 22:43:56 UTC

    Any assistance is greatly appreciated. As a workaround I will be purchasing a gift card and redeeming it but I would like to resolve this issue.

    :)
     
    Amy_144, Nov 9, 2021
    #1
  2. CrustyShark7670 Win User

    Can't add money to a child account

    Hello Alan,

    Sorry again for the issue with adding funds. I was able to find out it is a known issue and they are looking into it. As an ETA there isn't one. I will try to update as soon as I hear anything new.

    Thanks,

    Brad
    I'm having this exact problem today, so it hasn't been resolved yet.. I just go around in circles when trying to add money to my sons account via the website. I follow the "add money" process but after selecting the amount I just end up back at the start
    of the process... frustrating, as I'm usually remote from where my son and his console are so trying to do it via the console isn't an option I can try quickly.
  3. NinthCellar7985 Win User

    Can't add money to a child account

    You can also try to remove and re-add back your account or the child account vice versa from the device and try to transfer the funds again. If it doesn't work, better contact Support so they can check if there is a need to fix within the account such
    as risk rejections as this can be fixed easily once you have contacted them.
  4. XBF Amber M Win User

    Can't add money to a child account

    Hey there,

    We will be locking this older thread due to it being revived by a new post. If the issue is
    on going, we recommend creating a new thread
    detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to answer any questions. Thank you and happy gaming!
  5. SurWilliamson Win User

    Can't add money to a child account

    THE ONLY THING THAT WORKED...

    I changed the permissions on my kid's account on our family account so that they can make a "purchase without permission". After that, they were able to buy V-bucks for Fortnite directly on the xbox console and i just had to enter my email and password and
    it went through. It was a little bit more cumbersome than the usual "add money" function that was formerly working when I logged on our MS account. I changed the permissions back so that he couldn't purchase on his own once the transaction was complete. This
    seems easier than purchasing a gift card like some people had suggested.
  6. NinthCellar7985 Win User

    Can't add money to a child account

    Add money to your child's Microsoft account



    1. Go to account.microsoft.com/family and sign in with your Microsoft account.

    2. Find your child’s name and select More options > Spending
    > Add money and follow the instructions. There are several preset amounts to choose from. Your Microsoft account balance and gift cards are non-transferable to another person or Microsoft account. For more info, see Microsoft gift
    cards terms and conditions.

    3. Turn on Ask a parent to help avoid surprise spending when your child uses credit cards: Find their name, select Content restrictions, then switch Needs adult approval to buy things to On.
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Can't Add Money to Child's Account

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