Can't add new account to Xbox after factory reset

Discus and support Can't add new account to Xbox after factory reset in XBoX on Consoles to solve the problem; I was having a problem updating even though my WiFi was working fine so I factory reset it and managed to do the update but since the factory reset I... Discussion in 'XBoX on Consoles' started by JamesFullerton4, Nov 25, 2021.

  1. Can't add new account to Xbox after factory reset


    I was having a problem updating even though my WiFi was working fine so I factory reset it and managed to do the update but since the factory reset I am unable to add my account. It just says add account and a loading circle comes up then dissapears then comes up again for ages and then sends me back to the add account. I've factory reset it twice now and that did not fix the problem.

    :)
     
    JamesFullerton4, Nov 25, 2021
    #1
  2. JamesFullerton4 Win User

    Can't add new account to Xbox after factory reset

    Hi thanks for responding. Yes I tried using my hotspot and it had the same results. Just loaded for a long time then returned to add new option
  3. I'mAice Win User

    Can't add new account to Xbox after factory reset

    Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

    Then make sure you are still connected to your hotspot and try signing back in.
  4. I'mAice Win User

    Can't add new account to Xbox after factory reset

    Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

    I know your internet is working fine with other devices but for us to best isolate the issue, can you try connecting the console to a different network? A mobile hotspot for example?

    I hope this helps. Feel free to ask back any questions and keep me posted.
  5. Onyx Is Here Win User

    Can't add an account to factory reset xbox one

    Sorry to hear it. If you brought over previous settings for the console then try a reset again. You can do this but shutting the console down and unplugging it for 30 seconds. When you turn it on hold only the Eject+Sync buttons on the console then hit power. Keep holding only the Sync+Eject buttons (only Sync if you have an all digital console) until you hear the second start up tone then follow the instructions on screen. Select NO if prompted to use the app or bring over previous settings. If you're using a wireless connection then try an ethernet cable for the set up

    If this doesn't work then you would need to set up a repair of the console via https://account.microsoft.com/devices
  6. AridLizard Win User

    xbox one wont let me add my account back to the xbox

Thema:

Can't add new account to Xbox after factory reset

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