Cant add new Can’t log in.

Discus and support Cant add new Can’t log in. in XBoX Accessibility to solve the problem; Help please. I can’t log in or add new. All I get is a loading circle for a few seconds and then kicks me back into prior screen. I’ve hard resetted... Discussion in 'XBoX Accessibility' started by andybrown1997, Jan 27, 2022.

  1. Cant add new Can’t log in.


    Help please. I can’t log in or add new. All I get is a loading circle for a few seconds and then kicks me back into prior screen. I’ve hard resetted and kept all my games and apps I’ve also restarted by holding console button for 10 seconds and unplugging for 3 minutes nothing helps. But I do have a Events(beta) installation stopped message. Please help

    :)
     
    andybrown1997, Jan 27, 2022
    #1
  2. I'mAice Win User

    Cant add new Can’t log in.

    Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

    I know your internet is working fine with other devices but for us to best isolate the issue, can you try connecting the console to a different network? A mobile hotspot for example?

    I hope this helps. Feel free to ask back any questions and keep me posted.
  3. Robby Sayles Win User

    Cant log in and add account

    You may need to reset your console and try logging in again.
  4. XBF Leo G Win User

    Cant log in and add account

    Hello llOMGitzAntonll,

    Thank you for keeping us updated. The
    soft factory reset
    that XBF Eladio M suggested does not affect the progress of your games. The saved data for your games is uploaded to the

    Xbox cloud
    while your console is connected to Xbox Live. Your console will download the saved data from the cloud the next time you log in to your account and play your game. We hope this information helps!
  5. XBF Eladio M Win User

    Cant log in and add account

    Hey Anton

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are unable to add your account onto you console due to it "already being on this console".

    In this instance, your best bet would be performing a soft
    factory reset
    on your console. This will remove any accounts on your console and Home Xbox associations, so this will allow you to re-add your account without any problems.

    I recommend that you use the Reset and keep my games & apps option as this will reduce the amount of time it takes to get back to gaming.

    Give this a try and let us know if this works for you!
  6. llOMGitzAntonll Win User

    Cant log in and add account

    But isnt there a way without loosing the game progress?Because i played on this account for 5 years.
Thema:

Cant add new Can’t log in.

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