Can't buy anything from xbox store

Discus and support Can't buy anything from xbox store in XBoX Sales and Promo to solve the problem; Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out. Contact us at Microsoft support We’re... Discussion in 'XBoX Sales and Promo' started by RafaMax, Aug 26, 2019.

  1. RafaMax
    RafaMax Guest

    Can't buy anything from xbox store


    Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out. Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out.

    :)
     
    RafaMax, Aug 26, 2019
    #1
  2. Jose Ignacio Torreal Win User

    Can't buy anything from the Store

    Thank you Thanos. Its the same message either from the xbox or website.
  3. Jose Ignacio Torreal Win User

    Can't buy anything from the Store

    I have the same problem and tried to buy remotely from my pc but get the same message when introducing my paying details. I checked that my country and zone are ok. Seems to be a Microsoft problem and hasnt been solved yet
  4. THANOS OPRESSOR Win User

    Can't buy anything from the Store

    Have you tried shopping on the website? Or are you having problems there too?
  5. XBF Eladio M Win User

    Can't buy anything from the Store

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with completing purchases on the Store from your console.

    There were reports of individuals experiencing difficulties with navigating the store recently, but as per the

    Xbox Support twitter
    page, this has all been resolved.

    I would recommend completing your purchase off the Xbox website and then
    remotely installing
    or just installing from your console as the content you have purchased should be showing up, unless its in-game currency.

    I hope this helps.
  6. DanielRayn Win User

    Can't buy anything from xbox store

    Hi,

    I've had this issue a couple of times and it's usually one of the following:

    • A problem from Microsoft's end, Xbox Live might be having some issues in which case you should check

      here
      to make sure all services are up and if they are, wait for a bit before trying again.
    • Problems with your payment processor. It could be anything from insufficient funds at your bank to just network issues on their end.
    • If you have an outstanding payment on your account; so for example, if Xbox Live Gold is supposed to auto-renew today and the payment couldn't go through, unless you clear that payment you won't be able to purchase anything on the Xbox Store.
    • Try using another device. Sometimes I'm able to purchase stuff from the Xbox App on my phone but not on my Xbox One S or vice-versa. So try purchasing from your computer, the Microsoft store website or somewhere else and see if the issue persists.
    These should help you narrow it down a bit. Feel free to
    Contact Microsoft Support
    if you're still having issues. Hope I've been able to help!
Thema:

Can't buy anything from xbox store

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