Can't buy season 2 for Kinect Nat Geo TV

Discus and support Can't buy season 2 for Kinect Nat Geo TV in XBoX Games and Apps to solve the problem; Can't buy season 2 for Kinect Nat Geo TV. Says it isn't available. What gives? 1134b218-013e-4fc8-8aa3-28763b988ad5 Discussion in 'XBoX Games and Apps' started by Xtowers, Apr 1, 2014.

  1. Xtowers
    Xtowers Guest

    Can't buy season 2 for Kinect Nat Geo TV


    Can't buy season 2 for Kinect Nat Geo TV. Says it isn't available. What gives?

    :)
     
    Xtowers, Apr 1, 2014
    #1
  2. spookyhurst
    spookyhurst Guest
    Kinect Nat Geo TV isn't working

    I purchased both the season 1 & 2 passes. I've successfully played all of the interactive episodes for season 1, and half of the interactive episodes of season 2.

    I deleted the app & it's updates from the hard drive storage area, cleared the cache, restarted my xbox, and redownloaded the app.

    As far as I know, a TV provider is not needed for this app (I've never been asked for one). At

    support.xbox.com/.../kinect-nat-geo-tv-setup
    it says that you need an Xbox Live Gold Membership or an Xbox Live free account, at least 839 megabytes (MB) of available storage space, & a Kinect Nat Geo TV Season Pass. I have all 3. I've used the app with
    no problems up until 3 or 4 weeks ago.

    I did discover one part of the app that still works: Party Animals. I was able to play it, and even earn some achievements there. The interactive episodes and additional video content still don't work though
     
    spookyhurst, Apr 1, 2014
    #2
  3. SandMan NL1
    SandMan NL1 Guest
    Kinect Nat Geo Season Pass not working

    Hello,

    I just bought a brand new copy of Kinect Nat Geo TV America the Wild.

    This game includes a season pass which includes all Year 1 episodes for the Nat Geo TV App.

    - when i enter the code in the "redeem code" tab on my xbox 360 console, i get an invalid code error.

    - Also I can't find the Nat Geo TV app in the apps tab on my console.

    - If i try to download the App via the main menu of the game, i get another error.

    Any help with getting my brand new season pass and the Nat Geo App to work would be appreciated.
     
    SandMan NL1, Apr 1, 2014
    #3
  4. spookyhurst Win User

    Kinect Nat Geo TV isn't working

    I purchased both the season 1 & 2 passes. I've successfully played all of the interactive episodes for season 1, and half of the interactive episodes of season 2.

    I deleted the app & it's updates from the hard drive storage area, cleared the cache, restarted my xbox, and redownloaded the app.

    As far as I know, a TV provider is not needed for this app (I've never been asked for one). At

    support.xbox.com/.../kinect-nat-geo-tv-setup
    it says that you need an Xbox Live Gold Membership or an Xbox Live free account, at least 839 megabytes (MB) of available storage space, & a Kinect Nat Geo TV Season Pass. I have all 3. I've used the app with
    no problems up until 3 or 4 weeks ago.

    I did discover one part of the app that still works: Party Animals. I was able to play it, and even earn some achievements there. The interactive episodes and additional video content still don't work though
  5. spookyhurst Win User

    Kinect Nat Geo TV isn't working

    One other thing: I think there is some confusion between the Kinect Nat Geo TV app and the Nat Geo TV app. These are 2 different apps. The 1st app is a game (does not require Gold or a TV provider), while the 2nd app is a TV app (requires Gold and a TV Provider).
  6. spookyhurst Win User

    Kinect Nat Geo TV isn't working

    This is the message I got from Xbox Support...not much help I'm afraid:

    I have read your case notes and chat transcript and understand that you are having an issue with the NAT Geo TV service. Currently we have no issues being reported regarding the service not working.

    For all our apps, we provide "best effort" support. It appears that you have already deleted and reinstalled the app which would resolved most issues.

    Since the service depends on an approved TV provider, you may want to contact them to see if there is a problem.

    Also you may want to contact NAT Geo TV support for a resolution to your issue:

    To contact NAT GEO TV for assistance, please contact NAT GEO TV by sending an email to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** or by phoning 202-912-6500 .

    Please review the following online information regarding this service and any possible solutions:

    support.xbox.com/.../kinect-nat-geo-tv-setup

    support.xbox.com/.../nat-geo-tv-setup
  7. Mister Quimby Win User

    Kinect Sesame Street TV

    Hey everyone!

    We are sorry to hear about any inconveniences this may have cause. As BulgyDragonZord has stated above, Kinect Sesame Street TV and Kinect Nat Geo TV are no longer be available in the Xbox 360 Store and the services have been decommissioned. For more information
    please check out our Kinect Sesame Street TV and Kinect
    Nat Geo TV sticky posts. If you have another support related issue, please feel to create an new thread. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thank you for understanding!
  8. GateKeeper A Win User

    Kinect NAT GEO TV

    Yeah, thats what I ended up doing. My kids like the game enough that I ended up buying a couple of episodes at a time until we had the set. I still think its a bit of a bummer that we had to pay extra for them since the package deal wasnt available.

    That said, the second season is EVERY bit as much fun as the first one, and my kids just love it.
Thema:

Can't buy season 2 for Kinect Nat Geo TV

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