Can't cancel nor extend Xbox Game Pass Ultimate subscription

Discus and support Can't cancel nor extend Xbox Game Pass Ultimate subscription in XBoX Accessibility to solve the problem; Hello dear users of the community forum, recently I stumbled across a problem. As said, I can't cancel or extend my Xbox Game Pass Ultimate. At... Discussion in 'XBoX Accessibility' started by Kryptonline, Jul 28, 2019.

  1. Kryptonline
    Kryptonline Guest

    Can't cancel nor extend Xbox Game Pass Ultimate subscription


    Hello dear users of the community forum,

    recently I stumbled across a problem. As said, I can't cancel or extend my Xbox Game Pass Ultimate.

    At first, my monthly subscription could not be paid because my account didn't have enough money left on it (I only have used the gift cards yet to pay). After buying a new gift card now, I'd have enough money to extend the subscription. The help section
    concerning the subscription also told me, that I first would have to pay the monthly price to be able to cancel Game Pass Ultimate.

    Trying to do that is difficult. Everytime I try to pay the subscription, I keep getting an error message down below with a code.

    The error message tells me, that they did not know what happened and I shall refresh the site or try again later.The last code was the following:

    CV: PoPaNQXki0KnFFTz.8.14.10

    Does anyone know what the issue is and how to fix it? I would appreciate any help.

    :)
     
    Kryptonline, Jul 28, 2019
    #1
  2. Njal the Blue Win User

    Can't cancel nor extend Xbox Game Pass Ultimate subscription

    You will need to check at HTTPS://account.microsoft.com/services and if you have a past due payment, you will need to follow the steps and clear it. You will also be
    able to cancel auto renew there too.
  3. Kryptonline Win User

    Can't cancel nor extend Xbox Game Pass Ultimate subscription

    You will need to check at HTTPS://account.microsoft.com/services and if you have a past due payment, you will need to follow the steps and clear it. You will also
    be able to cancel auto renew there too.
    That is the problem. I CAN'T pay anything nor do I have an option to cancel the auto renew. I only get error messages.
  4. Njal the Blue Win User

    Can't cancel nor extend Xbox Game Pass Ultimate subscription

    Unfortunately if you have a past due payment on your account, you will have to pay it off. This will require a card payment. You can not use Xbox/Microsoft pre paid cards. Once you have cleared the past due payment, you will then be able to cancel auto renew.

    You may be best off contacting support

    HTTPS://support.xbox.com/en-US/contact-us select product, at virtual agent select see other options, then select a topic, then show other contact options and request
    a callback.
  5. A lL A T lR E O Win User

    Problema de membresía de Xbox Live [Xbox Live membership issue]

    It is probably because you previously activated your game pass ultimate subscription. If you redeem a prepaid gold or game pass code while you have active the game pass ultimate subscription, the code will extend the time of the game pass ultimate subscription
    but considering a conversion. A 12-month code of Xbox Live Gold extends a 4-month equivalent of a Game Pass Ultimate subscription.

    Here is a link that contains information on equivalences.

    https://www.xbox.com/live/gold/upgrade
  6. steeledwand7664 Win User

    Xbox game pass cancels my xbox live when i buy either one

    Game pass ultimate includes gold and the game pass subscription so if you have the gold and purchase the ultimate subscription it will cancel the gold subscription and put it in with the ultimate. The Gold subscription will show as being cancelled in your
    subscriptions.
Thema:

Can't cancel nor extend Xbox Game Pass Ultimate subscription

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