Can't cancel Ultimate Game Pass and cannot get into old account

Discus and support Can't cancel Ultimate Game Pass and cannot get into old account in XBoX Sales and Promo to solve the problem; Hi there, So I just recently got a new xbox because the one I was using belonged to a friend. Unfortunately, I purchased Ultimate Pass becaus it was a... Discussion in 'XBoX Sales and Promo' started by DenverJackson1, Nov 21, 2020.

  1. Can't cancel Ultimate Game Pass and cannot get into old account


    Hi there,

    So I just recently got a new xbox because the one I was using belonged to a friend. Unfortunately, I purchased Ultimate Pass becaus it was a dollar for month one and then when I stopped using that xbox, I forgot to cancel my subscription. Well, my other
    issue is also that I forgot my password to my account and now I cannot even access my account, as I am locked out. So now I have been getting charged for this subscription and cannot stop it. I talked to a customer care rep who said that billing should stop
    as long as I am not using the live account, but that was last month and I just got billed again. Anyone know what to do or if its the inactivity thing is true with recurring billing?

    :)
     
    DenverJackson1, Nov 21, 2020
    #1
  2. [EX] Win User

    Can't cancel Ultimate Game Pass and cannot get into old account

    If you still have access to the email account related to your MS account you can reset the password and create a new one.
  3. AridLizard Win User

    I don't want to convert my Xbox live gold pass to a game pass ultimate

    Ultimate Game Pass can't be converted back to Live Gold and if you cancel Ultimate Game Pass you will lose the Live Gold, so it is best to turn off recurring billing and wait for the Game Pass subscription to expire then get Gold after that.
  4. Smwutches Win User

    Why did you cancel my 12 month live gold?

    When you purchased the promotional price, anything you had on your account was converted to Ultimate Game Pass (that is stated in the promotion) and cannot be converted back. So by confirming your purchase for the promotion, you agreed to that. Cancelling
    the subscription would cancel your Ultimate Game Pass which included the now converted gold. You would have to purchase a new subscription.
  5. Smwutches Win User

    game pass ultimate canceling. now game pass beta for 6 month is cleared too?

    Since Ultimate includes gold, game pass for consoles, and game pass for pc, anything you already have on your account is cancelled and converted to ultimate when you upgrade. By completing the purchase for ultimate, you agreed to that and cancelling ultimate
    would cancel anything that was converted. You will have to purchase game pass for PC again if you want it again.
  6. Echo4Ent Win User

    Game Pass Ultimate

    If you buy game pass Ultimate, it will convert your existing subscriptions to the Ultimate sub. Once it is all done, if you check your subscriptions at accounts.microsoft.com it will show the new Ultimate pass, and the old Subscriptions as Cancelled.
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Can't cancel Ultimate Game Pass and cannot get into old account

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