Cant change gamerpic even though adult account

Discus and support Cant change gamerpic even though adult account in XBoX on Consoles to solve the problem; It says kn my xbox that I am an adult account. It says on the Xbox app that I am an adult account. It says kn Microsoft website that I am adult... Discussion in 'XBoX on Consoles' started by EricRostron, Mar 20, 2020.

  1. EricRostron
    EricRostron Guest

    Cant change gamerpic even though adult account


    It says kn my xbox that I am an adult account. It says on the Xbox app that I am an adult account. It says kn Microsoft website that I am adult account. When I go to make a custom profile pic an error message pops up saying: you need to be an adult account.
    Please help.

    :)
     
    EricRostron, Mar 20, 2020
    #1
  2. wi7bit Win User

    Cant change gamerpic even though adult account

    Welcome EricRoston,

    Did you recently change from an child account to an adult account? If so, you will need to sign-out and sign back in again for the setting to take affect.

    It's only custom gamer pics that can't be added without it being an adult account.
  3. XBF Erick C Win User

    Custom Profile Picture

    Hey there Harrison,

    In regards to the Custom Gamerpic, your account would need to be an adult account, not just set to adult defaults under your Privacy and online safety.

    As stated in the support article for
    Changing your Xbox One gamerpic
    , Custom images are only available for adult Microsoft accounts. So if your account has a child DOB on it you won't be allowed to change it until the account is graduated to an adult account.

    I hope this helps.
  4. Harrison1234RGB Win User

    Custom Profile Picture

    Hey there Harrison,

    In regards to the Custom Gamerpic, your account would need to be an adult account, not just set to adult defaults under your Privacy and online safety.

    As stated in the support article for
    Changing your Xbox One gamerpic
    , Custom images are only available for adult Microsoft accounts. So if your account has a child DOB on it you won't be allowed to change it until the account is graduated to an adult account.

    I hope this helps.
    Hi there, When I first got the account, it was et to a adult account with the year as '90
  5. XBF Erick C Win User

    I can’t get custom gamer pictures

    Hello GeorgeCrake

    Gamerpics are only available for Adult accounts. If you created your account as a Child account there would be no way to add a Gamerpic until your account is automatically graduated to an Adult account. For more information go ahead and follow this

    Link
    .

    Happy Gaming!

    {{XBF Erick}}
  6. PoshMinotaur50 Win User

    Custom Gamerpic

    Hey there!

    You need to have an adult profile to change your Gamerpic. If you have an adult account you will need to provide a valid credit card on your account and make sure you're birthdate is 18. If your account was created by an adult account and are in a Xbox Family
    only the adult account can promote you.
    My parent account did change my status in Microsoft family to an adult but it still won’t work. Is this what you were saying? And also is there anyway to get a custom gamerpic if my set birthdate is under 18?
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Cant change gamerpic even though adult account

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