Can't deposit Rewards Credits?

Discus and support Can't deposit Rewards Credits? in XBoX Rewards to solve the problem; I have over 10,000 rewards credits that I am trying to deposit as I can't wait for them to automatically deposit at the end of the month, but for some... Discussion in 'XBoX Rewards' started by JamesCoakley, May 12, 2018.

  1. JamesCoakley
    JamesCoakley Guest

    Can't deposit Rewards Credits?


    I have over 10,000 rewards credits that I am trying to deposit as I can't wait for them to automatically deposit at the end of the month, but for some reason the option is not there. Any idea why?

    :)
     
    JamesCoakley, May 12, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Can't deposit rewards

    Hello cam raveon,

    After investigating your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is
    being incorrectly communicated to our servers. In particular, our deposit process is not correctly receiving which payment account is your primary account. Since depositing into an account which is not the account designated as the primary deposit account
    can lead to a multitude of problems, the deposit process aborts. Since this issue is currently being caused by a database which contains highly secured information (your payment information), we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, May 12, 2018
    #2
  3. Can't deposit rewards

    Keep getting this message every month :-

    [table][tr][td][table][tr][td]There seems to be an issue with your account: please reach out to our support forum team.[/td][/tr][/table]

    [/td]
    [/tr]
    [tr]
    [td]
    [table][tr][td]Your Rewards Statement: October 2017[/td][/tr][/table]

    [/td]
    [/tr]

    [/table]
     
    davecampbell_962, May 12, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Can't deposit Rewards Credits?

    There is no way to have credits deposited any earlier than what is scheduled. The request deposit button is only available if you hav ar least 1,000 credits pending but less than 5,000. It's just so you can have credits deposited before needing to have 5,000
    pending first. Once you reach 5,000, they are automatically scheduled to be deposited so there is no longer a need to request one.
     
    Smwutches, May 12, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Can't deposit rewards

    Hello cam raveon,

    After investigating your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is
    being incorrectly communicated to our servers. In particular, our deposit process is not correctly receiving which payment account is your primary account. Since depositing into an account which is not the account designated as the primary deposit account
    can lead to a multitude of problems, the deposit process aborts. Since this issue is currently being caused by a database which contains highly secured information (your payment information), we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  7. redouanAlaoui Win User

    Pending credits since 2015

    For some reason I can't reply on the other post. I have tried the offered solution some time ago and it failed. I did however read that all pending credit would be deposited when the Xbox rewards program changes in to the Microsoft rewards. Will that fix
    this issue or will it still not be able to deposit?
  8. Murphs-A47006C9-2185 Win User

    My 15,000 points aren't transferring

    All rewards over 5,000 take 1 cycle to deposit. Rewards deposited between the 1st and 15th deposit at the end of the month and the 16th and 30th/31st are deposited in the middle of the following month.
  9. Smwutches Win User

    Can't deposit Rewards Credits?

    There is no way to have credits deposited any earlier than what is scheduled. The request deposit button is only available if you hav ar least 1,000 credits pending but less than 5,000. It's just so you can have credits deposited before needing to have 5,000
    pending first. Once you reach 5,000, they are automatically scheduled to be deposited so there is no longer a need to request one.
  10. XBLRewards8 Win User

    Can't convert rewards and they are not depositing

    Hello Miss Misery NJ,

    As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it has not been scheduled until recently. If you would like to request a scheduled deposit, you may
    do so once you are at 1000 or more pending Credits. There will be a button on your MyRewards page.

    Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
    the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. Since the Credits that put you over the 5000 Credit amount were not pending until the end of December, your deposit will be a part of the mid-January
    deposit cycle.
Thema:

Can't deposit Rewards Credits?

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