Can't download purchased game

Discus and support Can't download purchased game in XBoX Games and Apps to solve the problem; Brian - I hope they were able to get you your money back, that's just not right. I wanted to jump in here with my question since it's the same problem... Discussion in 'XBoX Games and Apps' started by DrStallionz, Apr 8, 2014.

  1. DrStallionz
    DrStallionz Guest

    Can't download purchased game


    Brian - I hope they were able to get you your money back, that's just not right.

    I wanted to jump in here with my question since it's the same problem with the same game...however, I *do* have a region difference: I purchased Bioshock 2 via my xboxlive account online which is registered in the U.S., but I'm currently working in Iraq
    and that's where I tried to have the console download the game itself. It gets to 75% and then says "Can't download Bioshock 2". No other explanation. I notice one of the mods asked if there was a region mismatch so is that a problem with this game? I was
    able to download and install TombRaider in the same way (purchased online with US account, downloaded to console in Iraq) with no problems.

    :)
     
    DrStallionz, Apr 8, 2014
    #1
  2. Miss Bijoux
    Miss Bijoux Guest
    Can't Download Purchased Games

    Hey there!

    I'm sorry to hear about the download issues. If you haven't yet, I recommend looking at the troubleshooting guide we have for
    Xbox 360 storage devices. If you continue to experience the issue with that specific USB drive, you may want to try a different flash drive.

    Good luck!

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider
    Program troubleshooting.
     
    Miss Bijoux, Apr 8, 2014
    #2
  3. Can't Download Purchased Games

    Hello, I recently purchased 'Tomb Raider' for my xbox 360 and despite my USB having more than enough gigabites to complete the download, it still comes up as my device being full. It's very frustrating and despite me repeatedly choosing seperate storage
    devices and even going as far as to cancel the download and restart it, I have only succeeded in wasting time. I would be very grateful if someone could offer a solution to my problem.
     
    XxDobieRoyalty, Apr 8, 2014
    #3
  4. onyxishere
    onyxishere Guest

    Can't download purchased game

    More than likely your issue is with region. Not every game is available in every country outside the region(s) that it is offered. I'm sure that once you return to the US you'll be able to download the game with no issues.
     
    onyxishere, Apr 8, 2014
    #4
  5. Miss Bijoux Win User

    Can't Download Purchased Games

    Hey there!

    I'm sorry to hear about the download issues. If you haven't yet, I recommend looking at the troubleshooting guide we have for
    Xbox 360 storage devices. If you continue to experience the issue with that specific USB drive, you may want to try a different flash drive.

    Good luck!

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider
    Program troubleshooting.
  6. Styxoric Win User

    Ninja Gaiden Black Error

    Just purchased the game. Can't download it.
  7. zarzak Win User

    GFWL - Can't Download Purchased Game

    I can now log in again (I think it was some hiccup on the Microsoft side, as I've changed no network settings), however I'm back to square one. Same original errors in compatibility mode (windows 8)

    Thanks for that info, QuitBrute. Are you able to Windows XP and Vista Compatibility Mode to see if that helps? The troubleshooting presented in the guide to

    Make older programs compatible with this version of Windows
    may be able to assist with the issue you're experiencing.

    Additionally, do you own this game on disc or digitally and where did you acquire the license for the game from?
    Anything older than windows 8 requires a separate download. I don't own the disc, I bought the game directly from microsoft during a sale when they were promoting the platform about a decade ago
  8. iSupersniper Win User

    GFWL - Can't Download Purchased Game

    I get this exact same issue. Microsoft Support was no help what so ever and wanted me to pay for premium support.

    Since the Fall Creator Update for Windows 10 I've had this issue.

    I've tried to uninstall and re install that failed

    I've made sure that the client is allowed through the firewall

    LIVE was having issues downloading my profile in game until I enabled game mode through the game bar, however when the client as a game and enabling game mode didn't work.

    I've tried creating an app password because I use 2 step authentication and I get authentication failed when trying to use that password.

    When disabling 2step authentication I still sign in but still no purchase history

    When using a computer account not linked to my Microsoft account I get an xlivewrapper dll error which I can only conclude is that something in the backend changed on Microsoft servers which broke the gfwl purchase and sign in verifications.

    Any help would be appreciated.
  9. Mister Cazador Win User

    GFWL - Can't Download Purchased Game

    Anything older than windows 8 requires a separate download. I don't own the disc, I bought the game directly from microsoft during a sale when they were promoting the platform about a decade ago
    Gotcha. We inquired about compatibility mode and included that guide as a possible solution to see if that could help you run an older game using Windows 10. However, if that doesn't help, we're afraid you'll want to explore your options on hardware and/or
    software that will run an older game like this that was designed for an older operating system.
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Can't download purchased game

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