can't find my purchased game on Xbox one

Discus and support can't find my purchased game on Xbox one in XBoX Games and Apps to solve the problem; Bought Halo the master chief collection on Microsoft store, but when i go to my Xbox one i cant see it to install. I am using the same Microsoft... Discussion in 'XBoX Games and Apps' started by CondraeRainer, Aug 26, 2020.

  1. can't find my purchased game on Xbox one


    Bought Halo the master chief collection on Microsoft store, but when i go to my Xbox one i cant see it to install. I am using the same Microsoft account and it says I own the game but i can't install it on my Xbox one. It's not in the queue or the library.

    :)
     
    CondraeRainer, Aug 26, 2020
    #1
  2. FITWITT Win User

    Xbox one purchase history or download history

    His question is broader though.

    " ...is there a way to check my purchase history on the xbox one... "

    I can't find this either.
  3. badboy2262 Win User

    Can't Find My New Purchase

    Hi,

    It is extremely important to sign in with the Microsoft account that you used to redeem the game's prepaid code. To download and install a game on Windows 10, kindly perform the following steps:

    1. Using your Microsoft account, sign in to the PC where you want to install your games.
    2. On the Start screen, select the Store icon.
    3. In the Store, select Games from the menu.
    4. Look for the game and select Install to download and install it.

    Also, refer to this
    link to troubleshoot downloadable content on Windows 10 and perform the solutions provided.

    I
    I tried all of above and the game is not there. Amazon is showing it bought and XBOX is saying it's been redeemed! But where to?

    Someone's advice and/or suggestions would be appreciated!
  4. badboy2262 Win User

    Can't Find My New Purchase

    Hi,

    It is extremely important to sign in with the Microsoft account that you used to redeem the game's prepaid code. To download and install a game on Windows 10, kindly perform the following steps:

    1. Using your Microsoft account, sign in to the PC where you want to install your games.
    2. On the Start screen, select the Store icon.
    3. In the Store, select Games from the menu.
    4. Look for the game and select Install to download and install it.

    Also, refer to this
    link to troubleshoot downloadable content on Windows 10 and perform the solutions provided.
    I
  5. Paul Bab Win User

    Can't Find My New Purchase

    Hi,

    It is extremely important to sign in with the Microsoft account that you used to redeem the game's prepaid code. To download and install a game on Windows 10, kindly perform the following steps:

    1. Using your Microsoft account, sign in to the PC where you want to install your games.
    2. On the Start screen, select the Store icon.
    3. In the Store, select Games from the menu.
    4. Look for the game and select Install to download and install it.

    Also, refer to this
    link to troubleshoot downloadable content on Windows 10 and perform the solutions provided.
  6. RomkaZzz Win User

    Can’t purchase Xbox 360 games on Xbox One?

    I have same issue. Always can't finished my purchase on Xbox. Say Opps... Page didn't find. I solve it by use browser on mobile. Find a game, login and finished purchase.

    Hope this help you.
Thema:

can't find my purchased game on Xbox one

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