Can't find purchase from Microsoft Store on my Xbox

Did you purchase this from the Microsoft Store? If so, please check the email address associated with the purchase (be sure to check spam/junk folders as well). If you can't find anything there then you should contact the Microsoft Store customer service
for more assistance with the order.

1 (877) 696-7786

The only way I managed to get them installed was by searching for them in the Microsoft Store and installing them from there, but I still can't find the "Purchase App". Because there's nothing named "Purchase App"!

Microsoft should have fixed this by now.

Hi ShawnDog74,

If you purchased the game from the Microsoft/Xbox store as a digital purchase, you will find it in the My apps & games
Section under ready to install.

If you had a disc version and you have lost the disc, you will be required to purchase the game again, either via the Xbox store or you will need to buy from a store.

I agree I think that Microsoft is just trying to save money. They don't care about the people like you and me. I have had a Xbox live rewards account for 3 years and have bought Every Xbox game I own from the Microsoft store. But
if they merge Microsoft rewards with Xbox LIVE Rewards I will never buy another item off of the Microsoft store ever. I've spent thousands of dollars on the Microsoft store that's where I bought my Xbox One and my new Xbox one x and my Microsoft Xbox One Elite
controller I have purchased so many things from the Microsoft store I can't even name all of them. And I'm not some kid. I'm a adult that just enjoys gaming but I will find another place to purchase all my gaming gear and games if they do away with the Xbox
LIVE Rewards program because I will not have any reason to buy from Microsoft store. And I can get everything cheaper

Microsoft currency can only be used to be purchase games, DLC, avatar items, etc. from the Xbox store. Even though EA Access is available to purchase from the Xbox store, it is a subscription service from EA. You can't use Microsoft currency to pay for
third party subscriptions, or any subscription really.