Can't fully access my Microsoft account

Discus and support Can't fully access my Microsoft account in XBoX on Consoles to solve the problem; Recently I haven't been able to purchase anything over Xbox Live and I've narrowed the problem down to my billing address. My billing address has not... Discussion in 'XBoX on Consoles' started by iBeaverson, Feb 14, 2014.

  1. iBeaverson
    iBeaverson Guest

    Can't fully access my Microsoft account


    Recently I haven't been able to purchase anything over Xbox Live and I've narrowed the problem down to my billing address. My billing address has not been changed for quite some time and is not currently correct so I tried changing it. Only problem is that
    whenever I sign into my microsoft account, it asks me for the password to a different email that neither my mom nor I remember ever making. I have just recently submitted an email change request and it will take 30 days to process. I was just wondering if
    there was any faster way to access my billing info without the old email. Thanks!

    :)
     
    iBeaverson, Feb 14, 2014
    #1
  2. tigerinexile
    tigerinexile Guest
    How can I sell my xbox one account safely?

    Wouldn’t sell an account like that.

    Could transfer it to a younger relative or something, but for me it’d simply be impossible, because my Xbox account is my Windows account is my Skype account. I’m fully tied into the Microsoft ecosystem.

    Real answer I suppose is that you could remove all payment and identification and address info, and tie it to a burner email. But there’s nothing fully “safe” about it and I think it’s a bad scene.


    Sent from my iPhone 7 using Tapatalk
     
    tigerinexile, Feb 14, 2014
    #2
  3. shbCh2
    shbCh2 Guest
    error on "my account", can't access this anymore

    i tried with the latest version of ie and chrome. neither worked. i could always access the "my account" site with on my microsoft account. but since i connected the xbox with this microsoft account i can't access "my acount" anymore.

    any ideas?
     
    shbCh2, Feb 14, 2014
    #3
  4. onyxishere
    onyxishere Guest

    Can't fully access my Microsoft account

    There should be an option to enter a phone number in so you can have them call or text you a security code.

    Other than that you could try contacting phone support to see if they can help you change the address.

    support.xbox.com/contact-us
     
    onyxishere, Feb 15, 2014
    #4
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Can't fully access my Microsoft account

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