Can't get a refund for buying the same content twice.

Discus and support Can't get a refund for buying the same content twice. in XBoX Sales and Promo to solve the problem; So I already owned the Destiny 2 and all DLC game from launch. Then recently bought the Forsaken Season Pass but thought it contained the Forsaken DLC... Discussion in 'XBoX Sales and Promo' started by DreamChaser✔, Jun 28, 2019.

  1. Can't get a refund for buying the same content twice.


    So I already owned the Destiny 2 and all DLC game from launch. Then recently bought the Forsaken Season Pass but thought it contained the Forsaken DLC along with it when it was on sale. Come to realize that it didn't and the season pass was useless. I
    requested a refund and after a couple of days waiting for a response I seen and bought the Destiny 2 Complete Package that contained the Forsaken DLC and Season Pass on sale in XBox store. I was turned down for the original season pass purchase and not sure
    why I couldn't get a credit refund. Did I do something wrong in my request or is Microfoft that much of a crook when it comes to thier most loyal customers? My argument is that the Forsaken season pass never said it does not contain the actual DLC. So now
    I'm stuck with paying for the two that are the same content..

    :)
     
    DreamChaser✔, Jun 28, 2019
    #1
  2. Baronvx7 Win User

    Can't get a refund for buying the same content twice.

    Digital Games, Season Passes and DLC, purchased in the Microsoft store are considered non-refundable. see the

    Microsoft Terms of Sale
    , section 16.

    That is the only reason I advise for the refund to be searched for with the developer, because they are held responsible for any misleading information provided to their content in the Microsoft store. see the App
    Developer Agreement
    , under Terms and conditions ;sections 5. J. and 6. H. Also Exhibit c; section 4

    asking any where else will lead you back to a refusal
  3. StuartATrueRed Win User

    Can't get a refund for buying the same content twice.

    If you requested a refund using the refund link here https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund and you were refused, then you can reply to the email that was sent to appeal against it. Just explain why
    you want the refund and provide the order numbers (can be found on account.microsoft.com), and hopefully, they will issue the refund.
  4. ScheduledAbyss8 Win User

    Can't get a refund for buying the same content twice.

    Try contacting support by phone, maybe gold will help you better
  5. Radiant Sword X Win User

    Can't get a refund for buying the same content twice.

    Hi. You can only get a refund once per account. There is a policy that a refund is only issued once.
  6. Baronvx7 Win User

    Can't get a refund for buying the same content twice.

    umm... its tricky, because any content added to the store by the publisher/developer is controlled by the publisher/developer, (including the information of what the content will have) right. Then also because, all purchases you want to make in the Microsoft
    store are controlled by you. Microsoft, in my words, just tells you that said content, chosen to be purchased, set up by the game developer, whether or not it gives anything to you, wont be refundable. After that being said choosing to proceed with the purchase
    would then mean that, even if the content you are purchasing, whether it can give you all the content for that game ever, or instead give everything you already own in-game, is something you completely have agreed to pay. I'm sure if Microsoft had the power
    to revoke your progress in said season pass to give you that credit they would, but any progress, achievements, perma-unlocks, history, or any in game experience is controlled by the game Devs, and that would be the only satiable way to give credit back, right?
    I mean the season pass had some content and the DLC had other, so then if all that was wanted was said DLC, anything included in the game pass would have to be also refunded, no? That's why I say its tricky, because in the customer service industry that would
    be completely wrong, but in the entertainment industry, its fair, right?

    I don't think you did anything wrong for asking, and I am not completely sure, but in my advice, to recieve the credit refund you are searching for, you might find it be better handled by the actual game developer/publisher, who added
    said content to the Microsoft store and didnt make it clear on what was being sold. To me its just on who to ask, rather than what.
Thema:

Can't get a refund for buying the same content twice.

Loading...
  1. Can't get a refund for buying the same content twice. - Similar Threads - Can't refund buying

  2. I can't refund.

    in XBoX Games and Apps
    I can't refund.: I've just bought NBA2K20, I don't really like the game, and when I wanted to refund there isn't an option to do it. I'm so disappointed, if I just threw out 20 euro out of the window....
  3. Refund for faulty Xbox card sent to Microsoft Account so can't be spent on my son's Xbox -...

    in XBoX Games and Apps
    Refund for faulty Xbox card sent to Microsoft Account so can't be spent on my son's Xbox -...: My son got a £15 XBOX gift card for his birthday in March. It was faulty and when he scratched off the code it took the redemption code with it. Took it back to shop "we can't help, ask...
  4. I'm trying to get a refund but can't contact support

    in XBoX Games and Apps
    I'm trying to get a refund but can't contact support: So, I had an auto-renew go through on my debit card on April 2nd. I didn't notice it until about a few days ago, but why would I check my bank account if I'm quarantined inside and not spending...
  5. Why can't i get a refund for a Game DLC that i have paid for twice?!?

    in XBoX on Windows
    Why can't i get a refund for a Game DLC that i have paid for twice?!?: on March 4 i wanted to buy the DLC For the game Metro Exodus "The Two Colonies" since i couldn't purchase it from the Xbox PC Beta App because my windows system was set to another region. i...
  6. Can't refund minecraft

    in XBoX Games and Apps
    Can't refund minecraft: So I bought Minecraft just to play with some friends, but now I can't install it. I tried requesting a refund, but the "request refund" option wasn't there when I tried. I've contacted customer...
  7. I can't find the refund button in my order history

    in XBoX Games and Apps
    I can't find the refund button in my order history: Like the title. I can't find it. The only things showing up are my order number, the total I paid, paid with my microsoft account and the button order detail. When I click order detail the only...
  8. Bought xbox game instead of PC - can't refund

    in XBoX on Windows
    Bought xbox game instead of PC - can't refund: I bought The Outer Worlds for xbox instead of pc, I can't refund the game due to bad gateway. Been trying for about an hour now. 3f5c0b82-86e8-417d-828c-caf57449a476
  9. Why can't I request a refund for Gears 5?

    in XBoX Games and Apps
    Why can't I request a refund for Gears 5?: I bought it on September 5th, Installed it, played it for about 30 minutes, and then I realized it was available on Steam. After going through everything multiple times, I cannot find a way to...
  10. Account Compromise Resulted in Refund of Game That Was On Sale, Now I Can't Buy My Game ...

    in XBoX Sales and Promo
    Account Compromise Resulted in Refund of Game That Was On Sale, Now I Can't Buy My Game ...: Has anyone else had this problem? I'm extremely frustrated with this. I contacted customer support only to be told, "You will have to wait for the title to go on sale again". The title I had...