Can't get the free XBOX 360 game

Discus and support Can't get the free XBOX 360 game in XBoX Games and Apps to solve the problem; Hello, I'm having some trouble since a month to get the free XBOX 360 game with games with gold. I have currently a subscription "Xbox Game Pass... Discussion in 'XBoX Games and Apps' started by StéphaneDelarue, Oct 25, 2019.

  1. Can't get the free XBOX 360 game


    Hello,

    I'm having some trouble since a month to get the free XBOX 360 game with games with gold. I have currently a subscription "Xbox Game Pass Ultimate" since June 2019.

    But since end of september 2019, I can't get the free XBOX 360 games, when I go to the marketplace page and I click on get the game, I have the confirmation page with my credit card information and the free price but when I click on 'Confirm' the spin don't
    stop and nothing else occurs (I left the page turning for quite some times). I have tried on multiple devices and navigator (like Chrome and Edge).

    This trouble starts when my old card got expired but I have put the new one and you don't have problem to direct debit my account for my subscription and I see the right credit card on the confirm page.

    For testing issue, I have tried to confirm with the DevTools of Chrome, I see that one request doesn't get through with this url 'https://live.xbox.com/fr-FR/Purchase/Xbox/66acd000-77fe-1000-9115-d8024b5607e4/pidl.prerequisites.js'
    (404 Not Found)

    Thanks in advance for your support

    :)
     
    StéphaneDelarue, Oct 25, 2019
    #1
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Can't get the free XBOX 360 game

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