Cant log in and add account

Discus and support Cant log in and add account in XBoX on Consoles to solve the problem; Yesterday i reseted the password and could play again, today i tried to log in again and before i could even write the passwort it was loading forever.... Discussion in 'XBoX on Consoles' started by llOMGitzAntonll, Oct 2, 2019.

  1. Cant log in and add account


    Yesterday i reseted the password and could play again, today i tried to log in again and before i could even write the passwort it was loading forever. I restarted the xbox a few times, but it was still loading forever when i tried to log in, i couldnt even
    write the password. So i went on youtube to find out how to fix that and it was said that if i remove the account from the xbox and add it back that it will work again. So i removed it and whenever i try to add it back, it says another user uses this account
    on this device, thats why you cant add it, even tho i removed it and its not on the account list.

    Is there a way to fix that?

    :)
     
    llOMGitzAntonll, Oct 2, 2019
    #1
  2. Robby Sayles Win User

    Cant log in and add account

    You may need to reset your console and try logging in again.
  3. XBF Leo G Win User

    Cant log in and add account

    Hello llOMGitzAntonll,

    Thank you for keeping us updated. The
    soft factory reset
    that XBF Eladio M suggested does not affect the progress of your games. The saved data for your games is uploaded to the

    Xbox cloud
    while your console is connected to Xbox Live. Your console will download the saved data from the cloud the next time you log in to your account and play your game. We hope this information helps!
  4. XBF Eladio M Win User

    Cant log in and add account

    Hey Anton

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are unable to add your account onto you console due to it "already being on this console".

    In this instance, your best bet would be performing a soft
    factory reset
    on your console. This will remove any accounts on your console and Home Xbox associations, so this will allow you to re-add your account without any problems.

    I recommend that you use the Reset and keep my games & apps option as this will reduce the amount of time it takes to get back to gaming.

    Give this a try and let us know if this works for you!
  5. llOMGitzAntonll Win User

    Cant log in and add account

    But isnt there a way without loosing the game progress?Because i played on this account for 5 years.
  6. onyxishere Win User

    Cant log in with account

    Sorry to hear it.

    First off, for a child account. Once a birthdate has been entered it cannot be changed and the account must age normally.

    For the second account having issues accepting the terms. This is a known issue that some have been able to work around by logging into this website with the tag and accepting the terms here.
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Cant log in and add account

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