Can’t log in to Xbox live, or ‘add-new’ account.

Discus and support Can’t log in to Xbox live, or ‘add-new’ account. in XBoX on Consoles to solve the problem; Hi everyone i recently purchased red dead redemption 2 and have been playing it fine for a few days whilst being logged into my xbox live account.... Discussion in 'XBoX on Consoles' started by AlexJade, Jan 31, 2019.

  1. AlexJade
    AlexJade Guest

    Can’t log in to Xbox live, or ‘add-new’ account.


    Hi everyone

    i recently purchased red dead redemption 2 and have been playing it fine for a few days whilst being logged into my xbox live account.

    I turned it on today to continue where i left off, but it would not let me connect to my xbox live account. Whenever i tried it said this:

    Try again later

    There was a problem, and we could not continue. (0x80a40019)

    i removed my account and tried to add it again to see if that may fix the problem but the exact same error code occured.

    so now i cant log in and without complete access to my account at all now...

    i just want to play red dead redemption 2 but cant do that since i need to log in to play it lol sucks

    i have tried numerous troubleshooting options and after almost 5 hours it still doesnt let me no matter how hard i try. My internet is also completely fine. Any help? Sorry if this is hard to follow by the way as i have dyslexia

    :)
     
    AlexJade, Jan 31, 2019
    #1
  2. AlexJade Win User

    Can’t log in to Xbox live, or ‘add-new’ account.

    Ah, i see. Thank you for your response i will follow those steps and give it a go, if all else fails i will contact the IT and see if they can sort it out. Thanks again for all the help i appreciate it
  3. AlexJade Win User

    Can’t log in to Xbox live, or ‘add-new’ account.

    Hi,

    thanks for getting back to me.

    Sure can, I looked around the forum for those with similar issues to mine and I tried the simplest of solutions such as:

    Disconnecting from the network and reconnecting, then trying to log in.

    Unplugging the power supply and starting the console back up to attempt to reconnect & log in.

    Simple restart.

    Restart/reboot of the xbox whilst keeping apps & games.

    I disconnected my internet, and tried connecting with my phones Personal hotspot, then attempting to add new account and each solution I have tried always brings me back to the 'Try again later, There was a problem, and we could not continue. (0x80a40019)

    I removed my account from the xbox, and tried to add it again by clicking 'add new' and the same error, again, returned.

    I have also tried the first of two steps you have so kindly advised me to try. I unfortunately do not have the means to access the other settings, as I am not in control of that due to living in student accomodation, if that may be the problem I'd have to
    get permission to check or change such things. (But my xbox has been working with that connection for a good while, so it would surprise me if there were to be any immediate changes without warning)

    As such, I am so far pretty sure it is not a problem with my connection. The only thing I can possibly think of which may have caused an interruption in using the Xbox one is an update that I did on the xbox a few days ago. It worked for around 3 nights
    after the update, then I've had all these issues today with being unable to log in / connect to xbox live.

    I am not sure if this is helpful at all, but when I booted up the xbox for the first time today (before noticing these issues), red dead redemption opened up straight away... without taking me to the homescreen on the initial start up of the xbox. Then
    the screen flickered and returned to home. However, I am sure I saved and turned the console off properly the night before.

    A bug, perhaps?

    Ty for any further info.

    Alex
  4. XBF Erick C Win User

    Can’t log in to Xbox live, or ‘add-new’ account.

    Hey there Alex,

    Sorry to hear you are running into these problems. When receiving that error message it means that there's a network issue in connecting to the Xbox Live service. Go ahead and take a look at the following support article for some helpful troubleshooting.

    Now we might be limited of course being that you are connecting to your Schools network and you won't have full access to certain settings.

    If the issue persists, I would advise you contact your Schools IT for further assistance.

    I hope this helps.
  5. Njal the Blue Win User

    Can’t log in to Xbox live, or ‘add-new’ account.

    The update you did the other night, was it an Insider Preview build?
  6. XBF Leslie D Win User

    Can’t log in to Xbox live, or ‘add-new’ account.

    Hi Alex,

    Thanks for reaching out to the forums! I do apologize for the hassle in regards to not being able to get past this current error code. Would you mind clarifying what type of troubleshooting you've already attempted so we can further assist and skip suggesting
    things you've done already.

    Meanwhile here is a troubleshooting steps that could help out;

    Clear out your Alternate Mac address

    • Go to Settings
    • Select Network > Network Settings
    • Select the Advanced Settings
    • Next choose the Alternate MAC Address
    • Select clear and restart

    Also, have you checked any firewall settings that could have been updated on your network? Sometimes our networking devices go through updates which increase the firewall settings/ change the settings up a bit and it causes interference later on when trying
    to game online. I suggest to check it out as this was one of the cases on this thread: Error 0x80a40019 but network
    test all good.


    Hope to hear back soon!
Thema:

Can’t log in to Xbox live, or ‘add-new’ account.

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