Can’t make custom gamer pic

Discus and support Can’t make custom gamer pic in XBoX Accessibility to solve the problem; Last night around 8:00 PM I changed my Xbox gamer pic to a custom one using the mobile Xbox App but then it changes it to a default Xbox gamer pic and... Discussion in 'XBoX Accessibility' started by Doom616, Apr 15, 2019.

  1. Doom616
    Doom616 Guest

    Can’t make custom gamer pic


    Last night around 8:00 PM I changed my Xbox gamer pic to a custom one using the mobile Xbox App but then it changes it to a default Xbox gamer pic and says “Don’t worry, we still have your picture. You’ll see it again right after we’ve checked it.” I decided
    to give it some time so i checked it again when i woke up in the morning at 8:00 AM and it is still not changed and still says the same thing. What’s going on and how can it be fixed?

    :)
     
    Doom616, Apr 15, 2019
    #1
  2. H3PA80R Win User

    Can’t make custom gamer pic

    I would wait for 24 hours. If the picture don't changed after that time i would try to delete the app and redownload it or try to change the picture through your browser or console.
  3. XBF Diego M Win User

    Can’t make custom gamer pic

    Hi Doom616,

    I'm sorry to hear that your custom gamer pic is not being uploaded using the Xbox mobile app. To be honest, I haven't seen a notification like that before just one along the lines that says "It'll take a moment to upload your picture while we check it."

    Have you been able to set a custom gamer pic using the app before or is this your first time? I've had a similar issue once where the pic was not being uploaded after submitting and I wouldn't get any message. I re-installed the app, waited 24 hours and
    the picture was uploaded so it seems the app was glitching and the upload got stuck somewhere and then eventually was displayed automatically.

    If you haven't done so I recommend restarting your device and re-installing the app. Also, try a different picture and see if that makes a difference.
  4. Onyx Is Here Win User

    Can’t make custom gamer pic

    It could take up to 24 hours for the pic to be processed. Please give it a little more time.
  5. Internet Expert Win User

    Can’t use a custom gamer pic

    You must be 18 or older to upload custom gamerpics. If you are of that age-range, then I believe you'll have to verify your birthdate with Xbox Support over the phone or chat.

    See here to contact Xbox Support (choose phone or chat): https://support.xbox.com/contact-us
  6. Albert X Win User

    My little pony gamerpictures/themes

    You can look into making a custom gamer pic with the content or your choice.
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Can’t make custom gamer pic

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