Can't open Xbox.com settings

Discus and support Can't open Xbox.com settings in XBoX Accessibility to solve the problem; Hi. I am trying to change parental controll for my Xbox account as Forza Horizon 4 is blocking certain things. I have been following this advice.... Discussion in 'XBoX Accessibility' started by knight11YG, Oct 7, 2018.

  1. knight11YG
    knight11YG Guest

    Can't open Xbox.com settings


    Hi.

    I am trying to change parental controll for my Xbox account as Forza Horizon 4 is blocking certain things. I have been following this advice. https://support.microsoft.com/en-gb...ge-childs-xbox-privacy-online-safety-settings

    Whenever I click on "Xbox Settings", I just get looped back to the help page. I am certain I'm logged in and have tried both Chrome, Edge and my phone... How can I go in and change my settings?

    :)
     
    knight11YG, Oct 7, 2018
    #1
  2. Can't open network settings

    any ideas/solutions are welcomed
     
    HAZARDOUS KID0, Oct 7, 2018
    #2
  3. Tr1k Sh0t3r
    Tr1k Sh0t3r Guest
    Tr1k Sh0t3r, Oct 7, 2018
    #3
  4. XBF Chris J
    XBF Chris J Guest

    Can't open Xbox.com settings

    Hello Knight,

    Thank you for bringing this to our attention. Aside from being looped back to the help page, do you ever receive an error code or message? Have you tried

    changing the settings from the xbox one console?


    Since the link you provided mention child accounts, were you logged into the adult account while trying to change the child accounts privacy settings?
     
    XBF Chris J, Oct 7, 2018
    #4
  5. knight11YG
    knight11YG Guest
    Hey

    I don't have an xbox one, only a PC. Thanks.

    Edit: I get no error message, just an auto-redirect back. Would it be possible for you guys to change my settings for me?
     
    knight11YG, Oct 7, 2018
    #5
  6. Hi Knight,

    Thanks for reaching out! Unfortunately we would not be able to make the changes for the account ourselves. If this is related to the Xbox Insider Preview, I would advise to post in the

    Xbox Insiders Reddit Forum
    , to see if anyone else has encountered this issue.

    Also, please try another device to see if it is possible to change the
    Online Safety and Privacy Settings
    like a phone, tablet, etc.

    I hope this helps!
     
    XBF Jasmine Z, Oct 8, 2018
    #6
  7. knight11YG
    knight11YG Guest
    Hi,

    I managed to fix the problem by logging in via another Microsoft account, then adding the first account as an "Adult" family member. From there on, I was able to change the settings.

    Thanks.
     
    knight11YG, Nov 5, 2018
    #7
Thema:

Can't open Xbox.com settings

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