Can't pay past due bill for Xbox game Pass Ultimate

Discus and support Can't pay past due bill for Xbox game Pass Ultimate in XBoX Sales and Promo to solve the problem; Can't pay past due bill for Xbox game Pass Ultimate. Expired yesterday, didn't have the funds in the correct account. went to pay it today and wont... Discussion in 'XBoX Sales and Promo' started by Curls1337, Jul 21, 2021.

  1. Curls1337
    Curls1337 Guest

    Can't pay past due bill for Xbox game Pass Ultimate


    Can't pay past due bill for Xbox game Pass Ultimate.

    Expired yesterday, didn't have the funds in the correct account. went to pay it today and wont let me.

    this comes up:

    Sorry, something went wrong.

    We're not sure what happened but refreshing the page may help, or try again in a little while.

    TraceId: Khr1XkiCTEWQRfm+.7.98

    need help as i have tried on 3 different phones and 2 different browsers, my xbox and my PC.

    :)
     
    Curls1337, Jul 21, 2021
    #1
  2. AridLizard Win User

    subscription payments

    here is a link to all the info on past due balances and how to pay them.

    https://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

    depending on when it was set to renew, you may be able to pay the balance and then request a refund, or, if the past due subscription is for Live Gold and you wanted to take advantage of the deals on Game Pass,
    Ultimate you can simply pay the outstanding balance and then upgrade to Game Pass Ultimate and any time left on your Live Gold will also be converted to Game Pass Ultimate
  3. AridLizard Win User

    Problems With Xbox Gold

    go to https://account.microsoft.com/services and turn off recurring billing/auto renew on the Game Pass Ultimate subscription before you get a Past Due Balance on your
    account.

    if you get a Past Due Balance you will need to pay that off before you can get Live Gold or Game Pass.

    wait till the Ultimate Game Pass Expires before getting Gold or it will convert to Ultimate Game Pass
  4. AridLizard Win User

    Problem with xbox live and game pass

    if you used Gold or Game Pass or Game Pass Ultimate after the expiry date and recurring billing was turned on but there wasn't enough in your account to pay for it, it would get a Past Due Balance on the account.

    this Past Due Balance has to be cleared before any other purchases can be made with that account.

    the following link has all the details on how you can pay the balance off

    https://beta.support.xbox.com/help/...s/pay-past-due-balance-to-unlock-subscription
  5. XBF Leo G Win User

    How to cancel past due game pass ultimate subscription?

    Hello YourDad7,

    Thanks for posting on the Xbox forums. We understand that you are attempting to cancel Xbox Game Pass Ultimate, but you are unable to due to a past due subscription. We have a support article that

    provides information on past-due subscriptions
    . Be sure to let us know the results
    YourDad7!
  6. XBF Ezra G Win User

    Game pass ultimate suspendido[Game pass ultimate suspendido]

    Hello Draker56bKrm.7.,

    Thank you for your post. I understand you are experiencing an issue with your Xbox Game Pass Ultimate subscription being suspended. In order to pay off this past due balance, please check out this article:

    Past Due Balance - Xbox Subscription
    .

    I hope this helps!
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Can't pay past due bill for Xbox game Pass Ultimate

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