Can't purchase anything. No error code, just keeps bringing me back to purchase screen. Help!

Discus and support Can't purchase anything. No error code, just keeps bringing me back to purchase screen. Help! in XBoX Games and Apps to solve the problem; I have an Xbox One S and haven't had any problems making purchases until just the other day. Tried to buy my daughter a new world in Minecraft and... Discussion in 'XBoX Games and Apps' started by BrianneNichols, Sep 15, 2019.

  1. Can't purchase anything. No error code, just keeps bringing me back to purchase screen. Help!


    I have an Xbox One S and haven't had any problems making purchases until just the other day. Tried to buy my daughter a new world in Minecraft and after punching in my PIN and confirming the buy, it says it's purchasing and should just take a moment, but
    then it goes right back to the buy screen like it never happened. I have plenty of money in the account, checked all settings, nothing has changed. It gives me no error code or message, but just starts the whole process over. Yes, I've restarted several times.
    Even logged out and logged back in. Anyone have an idea?

    :)
     
    BrianneNichols, Sep 15, 2019
    #1
  2. Zero420override Win User

    Can't purchase anything. No error code, just keeps bringing me back to purchase screen. Help!

    You can always reach out to Billing and Payments for Microsoft through this link provided:Support

    Hope this is of assistance.
  3. XBF Erick C Win User

    Can't purchase anything. No error code, just keeps bringing me back to purchase screen. Help!

    Hey there BrianneNichols,

    Sorry to hear you are running into these problems when attempting to purchase this content. Take a look at the following and

    Physically Power Cycle your console
    then give it another try.

    If the issue persists you can try and
    Remove then Add
    the account on the Console.

    Give it a try and let us know if it has helped.
  4. Exodus Scalpel Win User

    Can't purchase anything. No error code, just keeps bringing me back to purchase screen. Help!

    A hard reset could help maybe.

    Hold down the power button until the console shuts down.

    Unplug the power brick for 5 min and plug it back in.

    That might solve the problem
  5. zZHUsoldierZz Win User

    Can't purchase anything. No error code, just keeps bringing me back to purchase screen. Help!

    When I ran into a similar issue I waited for a few hours and came back I believe its more of a communication to the Xbox servers error more than anything
  6. MICKtheMAG01 Win User

    Pre-Release Console Registration Application

    All I want to know is why I keep getting an error code whilst trying to purchase Forza Horizon
    http://pictwiittr.com/14P5nTy the Ultimate Game Sale.. Just added the ms pts to my account to purchase that game and a few other bits and bobs off the dashboard and since I've signed up for the beta
    I can't purchase anything?? Just keep getting error code 80153016 all the time..surely being in the beta is stopping the tranactions
Thema:

Can't purchase anything. No error code, just keeps bringing me back to purchase screen. Help!

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