Can’t recover account

Discus and support Can’t recover account in XBoX Accessibility to solve the problem; Hi My son has purchased something multiple times on his Xbox in error and I need to apply for a refund. I can’t log into his account as we can’t... Discussion in 'XBoX Accessibility' started by CarolineNeal1, Jul 21, 2021.

  1. Can’t recover account


    Hi

    My son has purchased something multiple times on his Xbox in error and I need to apply for a refund. I can’t log into his account as we can’t recall the password and I’ve tried recovering it by filling out the form but it just keeps saying that the information was insufficient. Can anyone help please?

    :)
     
    CarolineNeal1, Jul 21, 2021
    #1
  2. THEOWENKILLER Win User

    My account is lost forever

    OK, so you are saying your recovery email is not yet set in place since you changed it??

    So why can`t you wait until it is in place , then recover your account?

    It seems you are trying to recover your outlook account rather than trying to recover your xbox live account.

    why can`t you try recover access your xbox live account using your security proofs that were only added in the last couple of years?
  3. Phoenix_Reins Win User

    Account recovery

  4. ZARAM0 Win User

    Changing WLID

    I can,t recover my XBL account on my new WLID because i cannot even link my xbox to it
  5. Miss Portia Win User

    Can't recover account.

    Alright, are you able to remove the credit card on your account? I'm thinking the out of country CC is causing issues, as it wouldn't be able to be used in NZ anyway.
  6. CharlesBedwell Win User

    Can't recover account.

    No I had to ring up and cancel my Xbox Live account manually before I left NZ. The GT hasn't been disabled AFAIK. The credit card listed in MS Billing is still listed as "Good"
Thema:

Can’t recover account

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