Can't recover password, no longer have access to e-mail

Discus and support Can't recover password, no longer have access to e-mail in XBoX on Consoles to solve the problem; My problem is pretty simple, but I am finding the solution to be impossible. I first made my XBOX account in college, using my college e-mail and my... Discussion in 'XBoX on Consoles' started by SB09x, Mar 22, 2020.

  1. SB09x
    SB09x Guest

    Can't recover password, no longer have access to e-mail


    My problem is pretty simple, but I am finding the solution to be impossible. I first made my XBOX account in college, using my college e-mail and my telephone from that era. My XBOX account has always remained signed in. I haven't entered the password in
    years, however, yesterday I was asked to enter it in order to play online. I tried a handful of passwords I thought would work but was eventually locked out. Unfortunately, I no longer have access to the college e-mail or cell number linked to the account.
    So, I went to the website to try and "verify" my information, including entering the last 4 digits of my credit card (THAT IS CURRENTLY BEING USED FOR GAMEPASS!!!!). Despite doing this, it says my information did not match and asked to continue trying.

    I gave up trying this approach and decided I just want to speak to a person, however, that option requires me to sign-in to my account. It makes little sense for one to select "locked out of account/can't log in" as one of the options available in order to
    speak with a person, and then by selecting that, it then prompts you to "log in." I can't log-in, hence my reason for needing a person.

    Has anyone ran into this, Why can't they just speak to me on the phone, verify my credit card, gamer tag, unique XBOX ID number on the actual system and allow me to unlock? There has to be a way around this.

    My entire game library is on that account, if I lose it, I might as well just stop playing Xbox.

    Thanks,

    :)
     
    SB09x, Mar 22, 2020
    #1
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Can't recover password, no longer have access to e-mail

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