Can’t redeem a gift game

Discus and support Can’t redeem a gift game in XBoX Games and Apps to solve the problem; Hi everybody, recently my friend gifted me a game, Pac Man CE 2, but its not on my console or anywhere else. Whenever i try to redeem the code again... Discussion in 'XBoX Games and Apps' started by JohnBarraco, Oct 6, 2019.

  1. JohnBarraco
    JohnBarraco Guest

    Can’t redeem a gift game


    Hi everybody,

    recently my friend gifted me a game, Pac Man CE 2, but its not on my console or anywhere else. Whenever i try to redeem the code again it says it was already redeemed. But it never showed up on my console. Any ideas? Thank you

    :)
     
    JohnBarraco, Oct 6, 2019
    #1
  2. AridLizard Win User

    Can’t redeem a gift game

    if the game isn't showing at https://account.microsoft.com/billing/orders/ and it isn't in your Ready to Install games, take a photo of your screen showing message
    from Xbox with the gifted code then contact support.

    1. go to https://support.xbox.com/en-US/contact-us
    2. Select Billing & accounts in the category area
    3. Select See other options
    4. Select Can't redeem a code
    5. Select Show contact options
    6. Select Request a call from Support

    hope this helps
  3. JohnBarraco Win User

    Can’t redeem a gift game

    Hey OG, yeah maybe if I shut it down all the way and turn it on again. Ill try
  4. SABDOM Win User

    Can’t redeem a gift game

    Are you sure it was redeemed on your user ?
  5. ArminatorX Win User

    Can’t redeem a gift game

    Can you check under
    https://account.microsoft.com/billing/orders
    if the game shows up there?

    Unfortunately, here in this community forum we are all just gamers like you, so we have no insight into your account or what happened to a specific code.
  6. XBF Aaron G Win User

    Can’t redeem game gift?

    UncleSamsoniite,

    Our ambassadors have provided great information for you. We were having a minor issue with some codes and licenses for the game where it wouldn't install on some consoles. Bungies engineers are working hard to resolve the issues. If you continue to have
    issues visit
    bungie help


    Have fun!
Thema:

Can’t redeem a gift game

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