Cant redeem code for 12+3 Xbox Live purchased from Microsoft Store

Discus and support Cant redeem code for 12+3 Xbox Live purchased from Microsoft Store in XBoX on Consoles to solve the problem; I purchased code for 12+3months Xbox Live Gold yesterday but have not been able to redeem it from Xbox One or from website,receiving same error message... Discussion in 'XBoX on Consoles' started by martsataskine, May 29, 2017.

  1. Cant redeem code for 12+3 Xbox Live purchased from Microsoft Store


    I purchased code for 12+3months Xbox Live Gold yesterday but have not been able to redeem it from Xbox One or from website,receiving same error message from both:

    "An error occured, try again in a moment

    XBOS1005

    e44e2cf5-af3c-45ed-bb1d-781aec95919f

    2017/05/30 - 08:57:39 UTC

    "
    (Error message is in Finnish for me so translated)

    So I have tried this from yesterday and it has stayed the same, tried also to contact the chat or phone service but it directed me to page where I could call (although its saying the chat is open).

    All help is much appreciated! Cant redeem code for 12+3 Xbox Live purchased from Microsoft Store :)

    -Martti Taskinen

    :)
     
    martsataskine, May 29, 2017
    #1
  2. Xbox live gold subscription

    Hello,

    I purchased 12 month Xbox Live Gold subscription online from Microsoft store. However, I haven't received any code to redeem (online or physical card)

    How can I resolve this?
     
    SachinKulkarni2, May 29, 2017
    #2
  3. XBOX says there is a problem associated with your account. I am trying to purchase gold membership, i have paypal

    [quote user="palathe4th"]

    not a very helpful message, there is no error code. i purchased with paypal before.

    [/quote]I would suggest purchasing a prepaid code from the Microsoft Store (3 Month or

    12 Month). Make sure to select the download option so you may immediately receive the code and

    redeem the membership
    .
     
    cryptic@me.com, May 29, 2017
    #3
  4. Mister Beep
    Mister Beep Guest

    Cant redeem code for 12+3 Xbox Live purchased from Microsoft Store

    Hey there,

    Which region are you physically located in, and does the region your account is set to match the region you're physically located in? Keep us posted!
     
    Mister Beep, May 31, 2017
    #4
  5. cryptic@me.com Win User

    XBOX says there is a problem associated with your account. I am trying to purchase gold membership, i have paypal

    [quote user="palathe4th"]

    not a very helpful message, there is no error code. i purchased with paypal before.

    [/quote]I would suggest purchasing a prepaid code from the Microsoft Store (3 Month or

    12 Month). Make sure to select the download option so you may immediately receive the code and

    redeem the membership
    .
  6. Mister Beep Win User

    Cant redeem code for 12+3 Xbox Live purchased from Microsoft Store

    Hey there,

    Which region are you physically located in, and does the region your account is set to match the region you're physically located in? Keep us posted!
  7. ChiefJoboo Win User

    Xbox live subscriptions

    You can purchase him a prepaid code card (that specifically says xbox live gold) at a store or a digital code for gold on a website like Amazon and he can redeem that on his account in the store or you can log onto his account and go here:
    https://www.xbox.com/live/gold And purchase gold for him there.

    1, 3, 6 and 12 months are available.
  8. The King Lir Win User

    Find product code of a downloaded purchase

    Hi,

    Things bought from the Microsoft/Xbox store do not have a product code to redeem. They are automatically applied to the account that they're purchased on.
  9. Mister Beep Win User

    Bought 3month gold still not received minecraft

    Hey there,

    Did you purchase Xbox Live Gold through the Minecraft + Gold page through the Xbox One dashboard, or did you purchase a 3 Month Xbox Live Gold pre-paid code and redeem it? If you redeemed and Xbox Live Gold code, unfortunately you will not qualify for this
    promotion. To qualify for this promotion, 3 Months or 12 Months of Xbox Live Gold must be purchased through the Minecraft + Gold promotion page directly through the Xbox One console with a credit card on file.

    Keep us posted!
Thema:

Cant redeem code for 12+3 Xbox Live purchased from Microsoft Store

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