Can't redeem Xbox Live Gold game for Xbox 360

Discus and support Can't redeem Xbox Live Gold game for Xbox 360 in XBoX Games and Apps to solve the problem; Hello, I have a valid Xbox Live Gold Ultimate subscription. I can redeem my free Gold games for Xbox One with no problem. But when I try to... Discussion in 'XBoX Games and Apps' started by laurentcliff, Oct 1, 2019.

  1. laurentcliff
    laurentcliff Guest

    Can't redeem Xbox Live Gold game for Xbox 360


    Hello,

    I have a valid Xbox Live Gold Ultimate subscription.

    I can redeem my free Gold games for Xbox One with no problem.

    But when I try to redeem Tekken Tag T. 2 (free game for Xbox 360):

    1. on my Xbox One, I get the error "Your purchase cannot be completed at this time. Please try again"

    2/ from a internet browser (both Firefox and Chrome), I get to the "confirm purchase (free)" page, but then after clicking on "confirm", the loading animation is shown forever....

    Anyone knows how to fix this issue?

    :)
     
    laurentcliff, Oct 1, 2019
    #1
  2. ChiefJoboo Win User

    So... Will We Ever Actually Own The "Xbox One" Games With Gold Or Will We Always...

    Xbox One games with gold are usable by you when you have an active gold subscription and have redeemed them. If your subscription ends, you will have to buy the game or resubscribe to xbox live gold to use them again. There is no
    way to redeem a past xbox live game with gold when it is no longer available for redemption.

    Xbox 360 games with gold are different - you own those whether you have xbox live gold or not - on xbox one and xbox 360.
  3. Squallyng05 Win User

    Cannot purchase "free" 360 games on Xbox one or Xbox.com

    It has always been like that not unless there will be an update regarding in redeeming Xbox 360 games with gold on the website. Xbox 360 marketplace has a different structure than on Xbox One Store. Xbox 360 games with gold on the website will need a payment
    method. In Xbox 360 console, you won't need one. Currently, you can't redeem Xbox 360 games with gold using Xbox One console and still under progress about redeeming Xbox 360 games with gold on Xbox One console. Either get the games using an Xbox 360 console,
    or get the games on the website with a payment method.
  4. MartinHellich Win User

    non-working marketplace

  5. REN AERO Win User

    Can't get the free XBOX 360 game

    Dear StéphaneDelarue,

    Please read this from Xbox FAQ

    What if I can't access Games with Gold even though I have a paid subscription?

    When you try to access Games with Gold, make sure you're using the gamertag that has the Xbox Live Gold or Xbox Game Pass Ultimate subscription. If you redeemed a promotional Xbox Live Gold token as part of
    your subscription, you won't be eligible for Games with Gold. If you used a prepaid code to sign up for Xbox Live Gold, make sure it was successfully redeemed.

    If you live in one of the countries or regions listed above under "Offer and eligibility" and still can't access Games with Gold, contact Xbox Support.

    Happy gaming
  6. XBF Ezra G Win User

    I can't download the free xbox 360 games of november.

    Hi Aaron,

    Thanks for your post. If there are issues purchasing the Xbox 360 Games with Gold game, try purchasing it on our website found here:

    Xbox Live Games with Gold
    If possible, try redeeming the promotion on an Xbox 360.

    Let us know how this goes, thanks again.
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Can't redeem Xbox Live Gold game for Xbox 360

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