Can't register controller device to request replacement/repair

Discus and support Can't register controller device to request replacement/repair in XBoX Accessibility to solve the problem; I'm trying to enter the serial number to register my controller to request replacement and am getting this error. We’re sorry. We are unable to... Discussion in 'XBoX Accessibility' started by Destiny863, Apr 19, 2020.

  1. Destiny863
    Destiny863 Guest

    Can't register controller device to request replacement/repair


    I'm trying to enter the serial number to register my controller to request replacement and am getting this error.

    We’re sorry. We are unable to process your request online at this time. Please contact Microsoft Support for assistance. (jCcYXCQEfk+JoXW3.38)

    When I go to support it says calls and chat are not available for this issue and takes me right back to the page to register a device.

    Please help, thanks.

    :)
     
    Destiny863, Apr 19, 2020
    #1
  2. Destiny863 Win User

    Can't register controller device to request replacement/repair

    I used the website for controller service before.

    Also when I go through support it says calls and chat are not supported for this issue and tells me to register the device which I can't do.
  3. FabioHVSilva Win User

    Can't register controller device to request replacement/repair

    Hello,

    I think is more fast if you contact the support center of xbox. Because, in my case, the two times i had to send back a controller i had to contact with the support. You can't do by website like the console.

    Use https://beta.support.xbox.com/ to get the right help.
  4. Mister Maka Win User

    Je veux renvoyer ma mannette pour cause de bug

    Hey there MasTawK!

    To set up a replacement for your controller you can register your console on the
    Service Website
    and then request a repair/replacement for accessories if they are still under warranty.
  5. AridLizard Win User

    Warranty Information

    have you registered the controller?

    it needs to be registered to your account before you can request a repair/replacement under warranty sign in

    here
    and click the link to add a device then select Xbox One Accessory and follow the instructions
  6. AridLizard Win User

    Three Xboxone Controllers in three months is this a malediction or?

    before checking the warranty for repair/replacement, make sure the controller is registered.

    you can register the controller by clicking on Add Device at the following link

    https://account.microsoft.com/devices/
Thema:

Can't register controller device to request replacement/repair

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