Cant Remove Payment Option From Banned XboxLive Account! Have Proof Of Info. @STAFF

Discus and support Cant Remove Payment Option From Banned XboxLive Account! Have Proof Of Info. @STAFF in XBoX on Consoles to solve the problem; Hello, I'm looking to see if a staff will be able to remove the payment option from my xboxlive account because for the last month I have been getting... Discussion in 'XBoX on Consoles' started by SurefireGnat512, May 27, 2014.

  1. Cant Remove Payment Option From Banned XboxLive Account! Have Proof Of Info. @STAFF


    Hello, I'm looking to see if a staff will be able to remove the payment option from my xboxlive account because for the last month I have been getting charged.

    So first of all, i've already tried logging in on the this site but it will not let me access the page to remove my payment option and so I tried another method that another support member posted a while back to try to remove it by logging into ( commerce.microsoft.com
    ) and trying to remove it from there.

    Proof of me on commerce.microsoft.com trying to remove my payment option:

    Screenshot

    and also if you can would I be able to transfer my money to my new account or refund?

    Anyways Thankyou and I hope you can solve my problem. Cant Remove Payment Option From Banned XboxLive Account! Have Proof Of Info. @STAFF :)

    :)
     
    SurefireGnat512, May 27, 2014
    #1
  2. Jsquads23
    Jsquads23 Guest
    Xbox Live $2 For 2 Months Offer won't connect!

    i just figured it out, you just have to remove your payment option from xboxlive account on comp. then go on dashboard and select 2/$2 then reenter your payment option Cant Remove Payment Option From Banned XboxLive Account! Have Proof Of Info. @STAFF :) let me know if that wrked for you..
     
    Jsquads23, May 27, 2014
    #2
  3. MY PAYMENT OPTION UNABLE TO BE USED

    Hi i was wondering a while back one of my accounts got banned and i pointed out an investigation over the phone with xbox customer support 1800-469-9269 and they blocked the account and there was a payment option was banned from being able to be used on
    xbox live and i wanted to know if u could unblock the account and remove the payment option off the account Mw2 Lobby10thxD thanks? and the only reason why im asking if u could remove the payment option is i know all the info on the account but the windows
    live id and password.
     
    TTG IS H O S T, May 27, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Cant Remove Payment Option From Banned XboxLive Account! Have Proof Of Info. @STAFF

    You will need to contact support directly to speak to billing. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us

    Also, nothing can be transferred between accounts, especially if the account has been banned. You forfeit everything you had on the account.
     
    Smwutches, May 27, 2014
    #4
  5. Smwutches Win User

    Cant Remove Payment Option From Banned XboxLive Account! Have Proof Of Info. @STAFF

    You will need to contact support directly to speak to billing. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us

    Also, nothing can be transferred between accounts, especially if the account has been banned. You forfeit everything you had on the account.
  6. Jsquads23 Win User

    Xbox Live $2 For 2 Months Offer won't connect!

    i just figured it out, you just have to remove your payment option from xboxlive account on comp. then go on dashboard and select 2/$2 then reenter your payment option :) let me know if that wrked for you..
  7. HulkUK75 Win User

    credit card

  8. IcemanBRFC Win User

    Xbox Gold Live trial

    Hi thanks for the response. Ive tried to pay for a Gold Subscription, but it keeps on saying that i cant . says i need to try a different payment option.

    Error

    This payment option is used on as many accounts as it is allowed to be. remove it from thise accounts and try again or add a different payment option.

    *** i only have this payment option under 1 account, so not sure why its saying i have it under too many accounts. I tried to add another payment option, and it also wouldnt allow me to add one.

    Any suggestions of how to check if i have other accounts with this payment option?
  9. KrisFarrell Win User

    Upgrading to Gold

    Can you try to remove and then re-add your payment option? Making sure all your info is correct to what the bank would have on file and matches the billing contact info for your Xbox account.

    You can check your billing contact info by selecting My Account under your gamertag on the top right of Xbox.com.

    Also if you have any other payment options linked to the acccount can you try and remove them too? If your not using them it would be best to not have them on the account.

    support.xbox.com/.../add-edit-xbox-live-payment-option

    Let me know how you get on with that!
Thema:

Cant Remove Payment Option From Banned XboxLive Account! Have Proof Of Info. @STAFF

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