Can't request Elite Series 2 bumper repair

Discus and support Can't request Elite Series 2 bumper repair in XBoX on Consoles to solve the problem; Im at my wit's end with Microsoft Support. My Elite Series 2 is under limited warranty vut the website will not let me process a repair request. My... Discussion in 'XBoX on Consoles' started by Hexed Nekomancy, Nov 7, 2020.

  1. Can't request Elite Series 2 bumper repair


    Im at my wit's end with Microsoft Support. My Elite Series 2 is under limited warranty vut the website will not let me process a repair request.

    My right bumper is no longer registering for some reason, took it into test mode and even when i hold it down the registration flickers on and off. Havent dropped it, misused it, it hasnt seen near the play time of my Elite Series 1, and the website has
    been absolutely useless, throwing me in circles. Requesting cintroller replacement tells me my warranty is out of date. Requesting repair under my devices says we can't continue this request, olease contact us. If i go to contact us, it tells me they dont
    offer chat for hardware issues, and aends me to the virtual agent, which sends me BACK to the damn device registration page to submit a request. It is a perfect circle preventing me from requesting a repair.

    What do I do?

    :)
     
    Hexed Nekomancy, Nov 7, 2020
    #1
  2. CieciuLysy Win User

    Can't request Elite Series 2 bumper repair

    I got the same problem. Why this procedure on the site ( https://support.xbox.com/help/hardware-network/controller/controller-warranty ) still not working for us? Nothing happens when the request button is clicked.
  3. Smwutches Win User

    Can't request Elite Series 2 bumper repair

    You'll need to request a call back or chat with support at http;//support.xbox.com/contact-us and they can help set it up for you. If you're not seeing those options, change
    your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually gives those options.
  4. hawksight200 Win User

    Elite Series 2 Request Repair

    I'm having issues on requesting a repair on my Xbox Elite Series 2 Controller under warranty. At the last step of the process, payment and review, an error message keeps appearing. Is there any other way I can submit my request? Request a phone
    call? (Wont let me request phone call due to issue not needing one) Be able to have a functioning elite controller for more than 3 months? The reason i am submitting this request is because my right bumper has been giving out and not registering more and more
    over the past week. No drops have been made so I'm a little frustrated. Somebody please help me find another route to take or anything. Thanks!
    sorry to say i have also had to file a replacement request which is under warranty. my right bumper has broken. I now have to wait for a further email to tell me what is the next step. I also have had so many issue using the on line support. lets hope Microsoft
    can get us both back to gaming soon
  5. Legojoey1234 Win User

    Elite Series 2

    There have been many issues with the Original Xbox Elite Controller Series 2. Peeling grips, sticky "A" button, and faulty bumper buttons were among the common issues at launch. Microsoft appears to have fixed the issues with the Series 2.

    If your controller is under warranty, then repairs are free. If your controller is out of warranty, then you'll be charged a repair fee.

    Check your warranty status here: https://account.microsoft.com/devices/select-device-for-repair
  6. T3chnlgydude Win User

    Elite Controller Bumpers

    Yeah the Elite Series 2 was basically improved from feedback of users of the Elite Series 1

    Many problems were fixed including the bumpers and the grip that also came loose after some time

    Hope to get an Elite Controller one day :)
Thema:

Can't request Elite Series 2 bumper repair

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