Can't sign in or create an account on Xbox one x

Hi Kaoticmonster27! My name is Ricardo an independent advisor ready to help you with this situation!

Could you please let me know what happens when you try to create an account?

Hi there,

you can create a new account by signing out via the Guide button on the controller and pressing 'X' after that press 'X' again to sign in, or select 'create new profile' this will create another profile.

Just keep in mind that every gamer profile needs to be connected to a different Microsoft account (or create an 'offline' account which doesn't connect to Xbox Live.)

Hi there!

I'm sorry to hear that. Is there an exact error message/ code it gives you each time you attempt to either sign on or create an account on your Xbox One X?

Have you tried to create an account online via our website? Here's a helpful article:

"Sign in to Xbox Live on your Xbox one"

Hope to hear back soon to further assist.

Hi there

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Any Microsoft Account (email address) can have only one xbox live account (profile), but you can always create another profile with a different Microsoft account (email address).

If they don't use any gold subscription specific functionality (like online gameplay, Apps etc) then the free subscription would be enough.

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To create another profile on the console do the following:

1. press the Guide button on the controller this will open the Guide menu,

2. press X to sign the currently profile out.

3. when no profile is signed in and the Guide menu is shown press X to be able to select Create profile

You can specify a different Microsoft account or create one in the process of creating another xbox live profile

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If there are any questions just let us know.

I live in Vietnam and I created my account in Vietnam. I can't sign in to the Xbox Music too