Can't sign in or create an account on Xbox one x

Discus and support Can't sign in or create an account on Xbox one x in XBoX Accessibility to solve the problem; I've had this xbox for a year or so, then when I tried to log on today it'll skip the pop-up passkey prompt everytime. So, I factory reset everything,... Discussion in 'XBoX Accessibility' started by kaoticmonster27, May 15, 2022.

  1. Can't sign in or create an account on Xbox one x


    I've had this xbox for a year or so, then when I tried to log on today it'll skip the pop-up passkey prompt everytime. So, I factory reset everything, and now it won't even let me add my account.

    Is anyone else having/had this problem?

    :)
     
    kaoticmonster27, May 15, 2022
    #1
  2. Ricardo Lechuga Win User

    Can't sign in or create an account on Xbox one x

    Hi Kaoticmonster27! My name is Ricardo an independent advisor ready to help you with this situation!

    Could you please let me know what happens when you try to create an account?
  3. WPAK Win User

    Multiple XBox Live Free Member Accounts

    Hi there,

    you can create a new account by signing out via the Guide button on the controller and pressing 'X' after that press 'X' again to sign in, or select 'create new profile' this will create another profile.

    Just keep in mind that every gamer profile needs to be connected to a different Microsoft account (or create an 'offline' account which doesn't connect to Xbox Live.)
  4. XBF Leslie D Win User

    cannot login

    Hi there!

    I'm sorry to hear that. Is there an exact error message/ code it gives you each time you attempt to either sign on or create an account on your Xbox One X?

    Have you tried to create an account online via our website? Here's a helpful article:

    "Sign in to Xbox Live on your Xbox one"


    Hope to hear back soon to further assist.
  5. WPAK Win User

    Multiple Profiles

    Hi there

    -

    Any Microsoft Account (email address) can have only one xbox live account (profile), but you can always create another profile with a different Microsoft account (email address).

    If they don't use any gold subscription specific functionality (like online gameplay, Apps etc) then the free subscription would be enough.

    -

    To create another profile on the console do the following:

    1. press the Guide button on the controller this will open the Guide menu,

    2. press X to sign the currently profile out.

    3. when no profile is signed in and the Guide menu is shown press X to be able to select Create profile

    You can specify a different Microsoft account or create one in the process of creating another xbox live profile

    -

    If there are any questions just let us know.
  6. WeltyManatee83 Win User

    Surface Pro : X-Box Music Sign-in Error 0xc00d1388 (Sign-in isn't supported in your region at this time)

    I live in Vietnam and I created my account in Vietnam. I can't sign in to the Xbox Music too
Thema:

Can't sign in or create an account on Xbox one x

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