cant sign in to account

Discus and support cant sign in to account in XBoX Games and Apps to solve the problem; last night i changed my security info to my xbox account and now i cant sign into my account it just gets stuck at a loading screen i have reset my... Discussion in 'XBoX Games and Apps' started by tenthousandmonoxides, Sep 2, 2019.

  1. cant sign in to account


    last night i changed my security info to my xbox account and now i cant sign into my account it just gets stuck at a loading screen i have reset my xbox and it still happens

    :)
     
    tenthousandmonoxides, Sep 2, 2019
    #1
  2. Death Lotus 118 Win User

    I forgot my email address and password for my xbox live profile

    i cant go to account because it needs my microsft account to sign in so i cant check the account if it wont let me sign in without the ACCOUNT.
  3. stuartgibson_76 Win User

    Can't sign in.

    mine is down too, cant sign in. removed the account and cant even re-add it because its saying cant sign you in
  4. tenthousandmonoxides Win User

    cant sign in to account

    I unplugged my xbox and plugged back in is how I reset it. I have not tried removing and redownloading my account

    Update : I have removed and redownloaded my account and now I can access my account , thanks for the help
  5. Kyokusen Win User

    Cant sign in to account

    This is going to be a profile issue.

    That error code usually means that the account that the email your using isn't associated to an account.

    support.xbox.com/.../error-code-80151006


    With this type of you issues, your going to need to contact xbox live.

    They should be able to see if they can find your profile and if needed, get the case escalated so they can get the right email on the right profile.
  6. XBF Ruben D Win User

    cant sign in to account

    Hello tenthousandmonoxides,

    Thank you for replying back so quickly. Also, thank you for clearing up what you meant by "Reset my Xbox", If you have not tried the other steps that I have suggested,
    Power Cycle Console and
    Remove and Redownload profile, then I would recommend trying those steps to see if they will resolve
    the issue. Once you've tried the steps please reply back letting us know if the issue was resolved or not.

    Thank you again for posting on Xbox Forums.
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