Can't sign into online games that we purchased

Discus and support Can't sign into online games that we purchased in XBoX Games and Apps to solve the problem; Al of a sudden my son cannot access his online games we purchased. This is the statement we get. Since you're assessing sensitive info, you need to... Discussion in 'XBoX Games and Apps' started by MichaelBoyd9, Sep 10, 2020.

  1. MichaelBoyd9
    MichaelBoyd9 Guest

    Can't sign into online games that we purchased


    Al of a sudden my son cannot access his online games we purchased. This is the statement we get.

    Since you're assessing sensitive info, you need to verify your passcode for
    [Mod Removed - Personal Information]
    .

    This is not his email and we don't know where it came from. When he tried to login to his microsoft account with his email it say there is no account for that email. So we think someone has hacked it and changed the email. What do we do?

    :)
     
    MichaelBoyd9, Sep 10, 2020
    #1
  2. XBF Ezra G Win User

    Can't sign into online games that we purchased

    Hello MichaelBoyd9,

    Thank you for your post. I understand you are experiencing an issue with accessing your account. Please visit this page:

    Account Recovery
    to attempt to gain access to your account, if you are unable to access it, please use the
    Contact Us portal.

    I hope this helps.
  3. ThruHisBlood Win User

    Xbox freezing on startup

    so how do we get the fix if we can't sign in online ?
  4. S. AaronTorres Win User

    Xbox One error code: 0x87dd0019

    It's the holidays and we can't play our games online or offline? This is the result of your crappy "always online yo access content" policy. Subscribers are forced to sign in and be connected to play our games and now you have an error that won't let us
    sign in, brilliant. Would like to see a discount or partial refund for all paying subscribers affected by this.
  5. Smwutches Win User

    Difference of Xbox Live Gold Membership and Xbox Live

    A gold subscription allows you to play online multiplayer and access Games with Gold and Deals with Gold offers. If you don't pay with gold you have a Free (or Silver) account. You can still sign into Live to purchase content and access apps, but you can't
    play online or access gold discounts.
  6. DankTunic26 Win User

    TU9 - Cannot Connect To Server on Single Player!?!

    I started minecraft and was told an update was available and if I did not accept it I would automatically be signed out of xbox live. This is frustrating because when I am not signed in, my kids and I can not use the world we built.

    I bought the game for them but they can't play the full version unless I am signed in. But that is a different story.

    So....

    Got the update.

    Tried to load the world that our Metropolis is in and was given a message saying we could not play multiplayer or something online or single player without signing in.

    I was already signed in because , I have to be to play the full version.

    And their avatar's were not even available because they don't have live avccounts.

    The message said uncheck the box for online play on the start up menu, and that box was not checked.

    I could not even select the option to " unselect it ".

    I realized it was some kindof error so we started a new world and hoped this would sort itself out soon.

    We saved our new game, and stopped to eat dinner.

    Anxious to try it again , we first tried our Metropolis world, but got the same message.

    Then we reluctantly went to the new world and git the same message.

    ?

    We can't sign in offline.e because we have to be online to play because of license agreement.

    ?

    Please fix or remove update.
Thema:

Can't sign into online games that we purchased

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