Can't sign into xbox account but enforcement says perfect record

mblocker0311 · Nov 13, 2021

[mod removed - personal information]

Unable to sign into my Xbox account on the App for PC because "my device or account has been suspended". I logged into an account after figuring out the email for this account that hasn't been logged into for years, I checked enforcement and it says I have a perfect record, this confuses me because the app is stating otherwise. However I can make a new account to log in. I discussed this issue with support and was told some accounts are labeled as suspended after years of inactivity, I was supposed to get an email back today but I got nothing in my inbox. Please assist me someone.

[mod removed - personal information]

:)

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Unfortunately, this type of situation is beyond the reach of the community.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Mblocker0311, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data, nor your account or the reason for suspension, however says it has already spoken to the support and they talked about the downtime and it really happens

https://support.microsoft.com/en-us/topic/micro...

Antoninix

P.S. The Xbox enforcement page says I have a perfect record.

FrazerrezarF

I've got the same problem, received an xbox enforcement but its saying i have a perfect record on enforcement history and signs me out everywhere else i go.

doesn't give me an option to appeal it anywhere.

KAYLAMIK

when I click add friend it comes up with a notice of Xbox live enforcement action and the when I go to enforcement.xbox.live it says my account has a perfect record

Can't sign into xbox account but enforcement says perfect record