Cant sign into xbox live after doing update

Discus and support Cant sign into xbox live after doing update in XBoX Accessibility to solve the problem; I updated my xbox one sat. A.M. and was not able to sign in to my live account. The home button was lit up on my remote when I pressed it, it went to a... Discussion in 'XBoX Accessibility' started by ÐÊÃÐ ÐØĜŠ❤❤����, Feb 4, 2020.

  1. Cant sign into xbox live after doing update


    I updated my xbox one sat. A.M. and was not able to sign in to my live account. The home button was lit up on my remote when I pressed it, it went to a blank screen and nothing happens. There is no error message. I have tried to contact support but every
    topic I pick says there is no way to get a call back. Please Help!!

    :)
     
    ÐÊÃÐ ÐØĜŠ❤❤����, Feb 4, 2020
    #1
  2. XBF Leo G Win User

    Cant sign into xbox live after doing update

    Hello ÐÊÃÐ ÐØĜ ,

    Thank you for keeping us updated. The best way to complete a factory reset in this scenario is to access the Xbox Startup Troubleshooter. This is a menu that allows you to perform an offline update, power cycle or factory reset. We will provide
    instructions on how to access this menu. We hope this information helps ÐÊÃÐ ÐØĜ !

    How to access the Xbox Startup Troubleshooter:

    1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
    2. Wait 30 seconds, then plug the power cord back in.
    3. Press and hold the BIND button (located on the left side of the console) and the
      EJECT button (located on the front of the console), and then press the
      Xbox button on the console.
      Note The Xbox One S All-Digital Edition does not have an
      EJECT
      button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the
      BIND button (steps 3 & 4) and then pressing the Xbox button.
    4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
    5. Listen for two “power-up” tones a couple of seconds apart. You can release the
      BIND and EJECT buttons after the second power-up tone.
    6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

    To reset your console from the Xbox Startup Troubleshooter, use the
    D-pad and A button on your controller to select
    Reset this Xbox. When prompted, select Keep my games & apps.
  3. ÐÊÃÐ ÐØĜŠ❤ Win User

    Cant sign into xbox live after doing update

    I cannot get into the settings at all. When I turn it on, the green xbox screen comes on for about 5 minutes then goes to a black screen. No error message. I cant even get into the menu to factory reset. I've tried tried what red car gamer suggested but
    no luck.
  4. ÐÊÃÐ ÐØĜŠ❤ Win User

    Cant sign into xbox live after doing update

    If I factory reset the box, will I lose all my purchased items from my games? Skins etc.
  5. XBF Leo G Win User

    Cant sign into xbox live after doing update

    Hello ÐÊÃÐ ÐØĜ ,

    Thank you for posting on the Xbox forums. We understand that your Xbox One is not loading your menus after an update. Do you see an error message or error code when you test the network and multiplayer connections in

    the network settings
    ? Is your Xbox One enrolled in the
    Xbox Insider Program
    ? The troubleshooting steps that the ambassador, RedCarGamer, recommend are great options to try.

    There are two types of
    factory resets
    . The soft factory reset keeps all games and applications installed, but it will remove all the profiles from the console. Therefore, the email address and password for those accounts must be known before this step is taken. The full factory
    reset will remove all the games, applications and profiles. The factory resets do not affect your purchased content. You can always download it back if you do the full factory reset. We recommend performing the soft factory reset first. Be sure to let us know
    the results ÐÊÃÐ ÐØĜ !
  6. RedCarGamer Win User

    Cant sign into xbox live after doing update

    Try to
    Power Cycle
    your console. If this procedure doesnt fix it, first try to remover your profile from your console and add it again, if even this didnt fix, you will need to

    Factory Reset
    your console.

    Let us know the results.
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Cant sign into xbox live after doing update

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