Can't use Dolby Atmos for Home Theater with headset base station connected (Elite 800X and...

Discus and support Can't use Dolby Atmos for Home Theater with headset base station connected (Elite 800X and... in XBoX on Consoles to solve the problem; Issue description: when I attempt to enable Dolby Atmos for Home Theater on my Xbox One X while I have a headset base station plugged into the optical... Discussion in 'XBoX on Consoles' started by bladerunnin, Aug 29, 2019.

  1. bladerunnin
    bladerunnin Guest

    Can't use Dolby Atmos for Home Theater with headset base station connected (Elite 800X and...


    Issue description: when I attempt to enable Dolby Atmos for Home Theater on my Xbox One X while I have a headset base station plugged into the optical audio port (TB Elite 800X or Astro A50, for instance) I receive an error telling me "Atmos is only supported
    over HDMI. Try unplugging your headset". But the headset is turned off, so there is no need to send audio via optical. Nevertheless, the only way to enable Atmos for HT is to unplug the base station....but then how do I charge the headset?

    I personally reported this issue through the reporting feature on the Xbox One about 18 months ago. I traded a couple emails with a support rep, but then he ghosted me and stopped replying to my increasingly annoyed email reminders....until I just stopped
    trying.

    So here we are a year and a half later, after multiple dashboard updates....and it is STILL not possible to use Dolby Atmos for Home Theater with a headset base station plugged in. THIS IS A BIG DEAL. You cannot expect users to unplug their headset base
    station every time they want to enable Dolby Atmos for HT. How do you charge the headset in this scenario? The solution seems simple to me...if the headset is powered off Dobly Atmos for HT should be available. It should not matter that the base station is
    plugged in, as long as the headset is powered off (therefore optical audio is turned off). Right??

    Microsoft promotes both the Astro A50 and the Turtle Beach Elite 800X headsets as expressly compatible and fully wireless with the Xbox One. They're even green and use the Xbox logo on their packaging. Both of these headsets retail for $250-$300 (I know
    because I have bought both of them hoping to resolve this issue). Yet neither of them can stay connected to my Xbox if I want to use Atmos (which I use 24/7....I never turn it off). So both pairs are collecting dust next to my Xbox while I cross my fingers
    that this seemingly simple issue is resolved soon.

    What do you suggest for next steps? I've had no choice but to consider buying a gaming PC or PS4 and leaving the Xbox ecosystem entirely. I'm all ears.

    :)
     
    bladerunnin, Aug 29, 2019
    #1
Thema:

Can't use Dolby Atmos for Home Theater with headset base station connected (Elite 800X and...

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