Can't use the balance on my account.

Discus and support Can't use the balance on my account. in XBoX Games and Apps to solve the problem; I've successfully put money onto my account but when I try to purchase anything it will only let me use a credit card (which i don't even use) and does... Discussion in 'XBoX Games and Apps' started by Azriel x Runo, Mar 25, 2014.

  1. Can't use the balance on my account.


    I've successfully put money onto my account but when I try to purchase anything it will only let me use a credit card (which i don't even use) and does not let me change payment my payment options I just receive error code 80190843

    :)
     
    Azriel x Runo, Mar 25, 2014
    #1
  2. cliovincent
    cliovincent Guest
    Can't use my Luxemburgish account balance

    Hi, I have an account balance of about 150 € in the Luxemburg region, but I can't buy anything with it as Luxemburg doesn't exist as far as Xbox is concerned. How can I transfer the money to a region that is supported?
     
    cliovincent, Mar 25, 2014
    #2
  3. Why can't I use my MS account balance?!?

    Yes, I was trying to make the purchase on the website. How am I supposed to know that I can't use my MS account balance on the website? Not everyone stalks the forums before making a purchase!

    The website was more than happy to accept the prepaid code!

    If I can't make purchases on the website with my MS account balance, it should

    #1 - clearly state that I can't use MS account balance to pay for purchases via website

    AND

    #2 - it shouldn't accept the prepaid card code on the website!

    Now how do I use the MS account balance?
     
    DistantSpore3, Mar 25, 2014
    #3
  4. Can't use the balance on my account.

    If you're trying to buy content from xbox.com, that is why you can't, as the site hasn't been updated yet to use your Microsoft account credit. To buy content using your credit you should use the console instead.
     
    StuartATrueRed, Mar 26, 2014
    #4
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Can't use the balance on my account.

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